Sheikh Jamil Ahmad — Problem with Booking

Dear Sir,

I had a made a booking to fly from BKK to MAA and return, and my PNR number was HNB5Q.

The out bound was on 27th Aug,2009 and the return was on 06th Sep,2009. I had travelled the outbound to BKK on the said date and due to some circumstances I could not make the return on the 6th Sep, so on the 2nd Sep I mad the booking cancel and changed the date to 7th Sep, and was told that I had been waitlisted, on the 5th Sep, I again confirme the customer care and was told that the ticket was confirmed and I need to pay the Date change fees of Rs.500 at the time of check in.

On the 7th when I tried to check in at the BKK airport, the counter informed me that the Booking was not updaed on their system of Thai Airways as the flight was operated by Thai, at the same time since the flight was at 09:20 PM I had come to airport at 06:30 PM, and there were no personal at the AIR INDIA counters too, my repeated trial to contact the local office at BKK failed and there was no help from the AIR INDIA Chennai Airport OFFICE. I was given a proof of my iteneary by the Thai Dear Sir,



I had a made a booking to fly from BKK to MAA and return, and my PNR number was HNB5Q.



The out bound was on 27th Aug,2009 and the return was on 06th Sep,2009. I had travelled the outbound to BKK on the said date and due to some circumstances I could not make the return on the 6th Sep, so on the 2nd Sep I mad the booking cancel and changed the date to 7th Sep, and was told that I had been wait listed, on the 5th Sep, I again confirm the customer care and was told that the ticket was confirmed and I need to pay the Date change fees of Rs.500 at the time of check in.



On the 7th when I tried to check in at the BKK airport, the counter informed me that the Booking was not updated on their system of Thai Airways as the flight was operated by Thai, at the same time since the flight was at 09:20 PM I had come to airport at 06:30 PM, and there were no personal at the AIR INDIA counters too, my repeated trial to contact the local office at BKK failed and there was no help from the AIR INDIA Chennai Airport OFFICE. I was given a proof of my itinerary by the Thai Air officials that the ticket was expired on the 6th, whereas on the AIR INDIA site it showed as 7th.



Since I was denied to board the plane then, I had no option to stay back and had to purchase a new ticket which cost me THB 13,015.



SO I had to pay a lot money out to travel, so my request to you would be to help me out in any possible way.



Will await your esteemed reply as soon as possible.



I have all the tickets with me and also the itinerary as given by Thai showing that the ticket not valid after 6th Sep.



Please let me know ASAP.



Regards,

Santhosh Shinde