[Resolved]  Sheikh Jamil Ahmad — Baggage missing

I traveled Newark, NJ, USA (EWR) to New Delhi, India (DEL) via Frankfurt on April 19.

Flight was a substandard flight with no amenities, even trash was not emptied.. headphones were already opened and used, probably they did not replace it form last flight. Flight delayed by an hour, seem not unreasonable. My breaking point was to wait for check in bags and there being not arrived for about 12-15 passengers and AI staff did not have courtesy to even explain it to us, what went wrong.

Some ground staff at the airport was very courteous and helpful, especially at the info centre and needs recommendation as he even helped in filling the complicated form. The custom inspector was cordial and there was no problem at that time but I have heard horror stories when people went back to collect bags.

I really doubt if the Delhi baggage claim service will be reasonable or customer friendly.

I am hoping for the best and preparing for the worst.

I travelled by AI 864 on 09.06.2009 from JEDDAH to HYDERABAD. After arrival at Hyderabad i found that my checked in baggage one piece has not arrived. I lodged a complaint with the baggage handling desk at the airport and received a copy of it. I was told that my baggage will be delivered to my home address with in two days. The baggage has not been deliverd till 23.06.2009 . I tried to call every day betwwen there working hours, to my surprise the phone is always busy. I could get connection only twice during this period and the reply is that they are still trying to trace my baggage. I do not know how long Air India will take to trace my baggage and unable to give any definite time.

Can any one help me in this matter by giving their valuable advice.
To whom I have to write a complaint?
Can i go for any legal action?
How long i should wait to go for legal action?
I had travel insurance covering my trip.Can i claim from the insurance for the delay/missing baggage?

Dear Sir,
This is to bring to your notice that it has been 13 days and I have still not received my baggage.
I took AI flight number AI131 from Mumbai airport on Oct 10, 2009 at 0135 hours (boarding time) Seat Number – 41K (Mumbai to London). At check-in time no tag was put on the bag on insistence they assured that required information is captured in the system and bag will reach at destination safely.
But on arrival at London Heathrow airport (Terminal 3) my worst fear came true. I didn't find my bag. A complain was lodged with Airport officials, following reference number AHL LHRI 10555 was provided.
This bag contained various essential household items, all my clothes and most importantly medicines. I had to purchase various essential items and i have still not been able to get medicines for my severe acidity.
I have suffered tremendously on financial, mental and physical front due to gross baggage mismanagement by AI. I hereby humbly request AI authorities and ministry of aviation to look into this and get my baggage retrieved at earliest. I also sincerely request concerned authorities to look into this at a broader level and stream line baggage management so that no one else goes thru similar suffering.

Your Sincerely
Dilip Shrikhande
[protected]@yahoo.com
+44 [protected]

carry bag — air india missed my bag

Hi,
My name is mohd tariq anwar,
i have cheak in my bag in delhi airport and i got my bording pass.
and when i came down in jaipur ariport and i was looking my bag but dint founded when i ask airport people where is my bag then they cheaked and said by mistakly we have forget ur bag in delhi only.
than they said u will get ur bag at ur nearest airport we will dileverd that bag in 1 or 2 day then u can collect ur bag but today 4th day i m still not got my bag and when i call them they said it's already dileverd at ur nearest airport..what do i do now i have complint paper also with me.

I was also there in the same flight and missed my both check-in baggages, just wanted to know if there is any Money claim policy of AirIndia for missing baggage's!!! because I can't wait till the most irresponsible/lethargic Airline staff of the world to find them.

Please Advise.

Friends, it was in news that AirIndia staff has not come for work on 31/12/2010, insted they were partying and buzzing in pubs. Because of which the filght AI127 that needs to fly on 31/12/2010 from Delhi to Chicago was delayed and again the next days 1/1/2011 filght AI127 was delayed for 10hrs and all the passangers were stranded at Delhi airport for 10hrs.

Hights of these AirIndia staff is that when they miss placed the Checked-in baggage for around 50 passangers, and still couldn't find any information on recovering them.

People please donot forget to claim insurance for all the Loss/Delay Checked in baggages so that these AirIndia guys are taught a leasson...these guys have proved today that they are Indian Gov employees and they can make the common men suffer to any extent without even being questioned by Concern authorities for there irresponsibility.

Air India — miss suitcase

hello, i am harvail singh ghai. i live in england 83 west end road southall,middx uk. i came from england on 3 march 2011. my flight is air india. flight no is 116. Main subject is my that my suitcase is lost . please found and tell me my this contact my no is [protected]

respected sir,
I am very disappointed with the service of yours as when i traveled from JEDDAH TO DELHI by flight AI 990 on 21 June 2011 my one checked in red color hand bag was not arrived to Delhi till yet .During boarding in JEDDAH it was stopped for some reason and they had kept our bag in the luggage .

Our bag was a red colored bag with a printing of "Shankar dyes " and his address "SADAR BAZAR, DELHI".Our bag was containing few old cloths, and a blood preasure checking instrument .

We are hoping to receive it as quickly as possible.Please help us .

Yours Sincerely,
Imran Uddin,
243, kucha mir ashiq chawari bazar, Delhi-110006
[protected] File Ref. DELAI36489 /
21 June 2011

Sir,
I kalpesh Kumar, traveled from kyiv,Ukraine to Delhi. I had taken Lufthansa airline flight(LH-1491) from kiev to frankfurt and book my luggage at kiev for Delhi on 06 Oct 12.From Frankfurt I had taken AI-120 Air India flight for Delhi. I landed at 0930 Hrs in Delhi. There, I came to know that My luggage could not be loaded due to some technical problem at frankurt. I had load my complain and Air India guys told me that they will dispatch my luggage on the next day.I am waiting for my luggage from the last 3 days and my luggage not been delivered to me. I have call several times to Air India Office but didn't response me. No body in Air India Assist me to get my baggage. I am stuck up in delhi due to my luggage. I need my compensation from Air India. Please help me.

Please go through the brochure/bills/receipts for any terms and conditions.You can send them a legal notice stating your grievance and for the refund. You have a very prima facie case against the Company. They will certainly start responding to you immediately. I am a lawyer. Please do not hesitate to call me.
Satish
Cell No.:- [protected]

Dear Air india,

If you want me to rate Air india service i would rate this as ZERO, i travelled from Newark to Hyderabd and transit at Bombay...
I carried my 46" LED Samsung smart TV by paying $250 extra, but they missed that big baggage and with out responsibility...Really don't undestand how they miss big bag.. its really 80" all together...
They are not able to trace this much big baggage...

Dear Sir/ Mam,

I have really disappointed by the Air India Baggage services. I travelled from Minneapolis to Mumbai through Newark (EWR) on 1st Dec 2012. Its 11th of Dec and I have not received one of my bag. I received one by courrier on 4th of Dec. When I enquired about the other bag which is missing I am ONLY getting the response that we don't have any information on it. Till now the AI was putting the entire blame on United Airlines which I boarded from MN to EWR. But when I spoke to UA they said that both the bags were handed to AI at Newark.I am trying to call up Newark but noone picks up. I am really tensed because of all this. Please help me..

Aparna
[protected]

respected sir,
I am very disappointed with the service of yours as when i traveled from JEDDAH TO HYDERABAD by flight AI 964 on 03 DEC 2012 my one checked in green color hand bag was not arrived to Hyderabad till yet .
Our bag was agreen color bag

We are hoping to receive it as quickly as possible.Please help us .

Yours Sincerely,
mjameeluddin

Dear Sir,

I travelled by AI 381 on 31/12/2012 from Singapore to Delhi and AI 415 Delhi to Patna. After arrival at Patna i found that my checked in baggage Four pieces has not arrived. I lodged a complaint with the baggage handling desk at the airport and received a copy of it(File Ref- AI381/31/12/2012/AP415/31Dec).

We are hoping to receive it as quickly.

Yours Sincerely

S.K.Saha

Dear Sir,

I travelled by AI 330 on 04/01/2013 from Mumbai to Bangkok . After arrival at Bangkok i found that my checked in baggage Ona suitcase (green colour) not arrived. I lodged a complaint with the baggage handling desk at theBangkok airport and received a copy of it(File Ref- CBTG/21582/04Jan13/0227/GMT).

We are hoping to receive it as quickly.

Yours Sincerel
Sharon Sinate

I recently heard that there is a scam in AI where people(employees) hook off with the passenger bags as it lands at various airports especially at delhi and mumbai and AI (in case it pays the consumer) has to pay the money. it it worthless of even being a low cost carrier. Otherwise how can one explain the number of missing baggages through AI. It obviously can't dissipate in this air unless one is carrying gaseous item. Shame on the so-called national carrier of India.

Hi,

I fly from air india on 5th of May 2013 from Kolkata to JFK via Delhi(AI 101). When I come at the jfk airport on 6th ofMay 2013, I saw that one of my bag is missing and after talking with the lost and found department I found out that my missing bag was not boarded at delhi. So the officer told me that my bag will be coming on the next flight tomorrow and they will directly send the bag to my home. He gave me the reference number for my missing bag (JFKAI13121 ). Now on 8th of may I received my bag but the bag was fully damaged, somebody has cut the bag from the side and even stolen the things from the bag which costs around 7000 to 8000 INR.

I am trying to call at the number[protected]but nobody is picking up the phone at the number. Can you tell me who is responsible for the whole things and whom should I contact for the claim.

Thanks,
Raj Tayal
PH. No –[protected].

Today (22nd September, 2013) I have reached Delhi Airport from Barcelona via Paris. While reaching Delhi I have not received my luggage which I had deposited at Barcelona Airport. I have reported the same to the Luggage Claim Section, Delhi Airport and file number and other details are follows.

File Ref: DELAI52662/22SEP13/0450GMT
E-ticket No.[protected]
Name: MANDAL DEBAPRIYA DR
Flight Number from Barcelona to Paris: AF1649 (date:[protected]
Flight Number from Paris to Delhi : AI 142 (date:[protected]
Flight Number from Delhi to Mumbai : AI 863 (date:[protected]

Luggage TAG Number: AF318917

Type of Baggage: Hard body luggage (make VIP) with cover (made up of thick printed cloth with chain).

Content of the baggage: Cloths, food items (Chocolates, noodles, biscuits, tomato sauce etc.), soaps, saving cream, tooth pest, mobile charger, card reader, 500 Euros (in 100, 50, 20, 10 and 5 denominations), Indian Rupees ~5000 (in 1000, 500 and 100 denominations).

Please provide me the information of my luggage and kindly deliver my luggage at my residence at Mumbai (address: C-7 Kapilavastu, Anushaktinagar, Mumbai, India, Tel: +[protected] at the earliest.

Thanking you,
Thanking you,

Dr. D. Mandal
Head, Materials Section
Chemical Engineering Division
Bhabha Atomic Research Centre
Trombay, Mumbai, PIN: 400085
India

Faculty: Homi Bhabha National Institute
http://www.hbni.ac.in


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