[Resolved]  Sheikh Jamil Ahmad — Excess fare charged on rescheduling flight

My name is Tarun (Mob.-[protected]). I had booked a Chandigarh-Bangalore (via) Mumbai flight (PNR YV6F9) on Dec 15, 2012 to travel on Feb 04, 2013. The flight cost me around Rs. 4600. Due to change in my travel plan I had to reschedule the flight to travel on Jan 21, 2013 for which I called the Air India customer care on Dec 20, 2012. The Air India customer care executive informed me that rescheduling would cost me approx. Rs.3400 (approx. Rs.2000 rescheduling charges for 2 flights and approx. Rs.1400 difference in flight rate on the two dates). I was asked to pay this amount at the Air India Counter at Chandigarh Airport. I was told that the rescheduling amount of Rs.3400 would remain unchanged irrespective of the day I get the ticket issued. I replied in affirmative and my flight was rescheduled. Two days before my travel, I again cross checked with the Air India customer care about the rescheduling amount and I was again told that I should pay Rs.3400 at the airport to get the ticket. However, at the Air India counter at the Chandigarh Airport (on the day of my flight i.e. Jan 21, 2013) I was asked to pay Rs.4949 for the ticket by the Air India official. On my repeated requests the official did not listen and said that he would not issue the ticket unless I paid the amount of Rs.4949. On the contrary he said that the Air India customer care people are foolish. As I was carrying only Rs.4600 in cash, I had to call my family to pay the remaining amount at the Air India office in Chandigarh. Their behavior caused a lot of inconvenience to me and my family.
Kindly take necessary action.

Thanks