[Resolved]  Sheikh Jamil Ahmad — Missed flight due to delay, Poor behavior

Address:

Jamnagar, Gujarat

Dear Sir,
This is with reference to the subject matter.
I had booked my round trip air ticket of Air India through "make my trip" from 29th March,2011(AI647) to 15th April,2011 for Mumbai-Jamnagar-Mumbai.

Airline PNR No.YRNL9,
Passenger details: Mr. Jitesh Narshi Kansara
Mrs. Punam Jitesh Kansara
Mstr. Shashwat Jitesh Kansara

For Mumbai-Jamnagar on 29th April it was fair.
While returning on 15th April,2011 on the way I got a phone call from Air India that my flight AI648 was rescheduled at 14.15 hrs instead of 11.45 am.
But when I reached the Jamnagar airport, more surprises were waiting for us. As the time passed, departure time was announced by the staff successively 15.00 hrs,
15.30 hrs and so on. The flight AI647 arrived at 16.20 hrs and departed at 16.45 hrs. Meaning, it was late by 5 hours !
From Mumbai I had my connecting Emirates air flight EK0503(15th April 2011, 19.00hrs) which I obviously missed as we reached the boarding counter at 18.30 hrs.
During my conversation with the staff at Jamnagar airport, I found very rude and non-cooperating. They were not even taking any responsibility!
To make formality they passed message to Air India Mumbai duty manager. But when I reached Mumbai I was sent here and there to find the duty manager for around
1.5 hrs from counter to office and vice-versa, but I didn't fine him at all !
The people at office and boarding counter were behaving as if I had made mistake to travel with Air India ! After that I had no chance except rebooking my emirates
flight of 17th April,2011 as there was no other flight next day even. I did it with 1210 INR per ticket excess fare..
I had to stay in Mumbai for two nights without any business which did cost me of around 5000 INR.

My humble request to the authorities of this website/forum is to take up this matter to the Air India authorities and kindly ask them for the applicable compensation.

For reference, I am attaching my Air India booking along with the re-booked emirates ticket and excess fare receipts.

I am sure that my complaint shall be taken seriously and I shall get the results..

Anticipating positive results,

Jitesh Kansara