Shop Clues — False statement on the site

Address:

Dehradun, Uttarakhand

The Shopclues site showed me that the Bodyfuelz Whey protein of 5lbs is in stock.
Also they added a lucrative offer with it. But now after 5 days of order being placed, they tell me that it is temporarily out of stock.
Earlier also in late April they did the same thing when I ordered British Nutritions Whey Protein .

My question is that why do they not show the product out of stock on their site when it is out of stock in reality.
All they are doing is torturing the consumers and blocking their money as it takes almost two weeks to get the money refund.

Please take useful action to stop such irregularities in the online shopping arena.

Thanking you.