Shop Clues — wrong quantity delivered

Address:

South 24 Parganas, West Bengal

Dear Sir,
i have ordered a product set of 12 men handkerchiefs from shopclues.mY ORDER NO IS 3798319. WHICH I ORDER ON[protected] TOTAL COST WAS 82 RUPEES. But when i received the product i have found there are 11 handkerchiefs instead of 12 pcs.I send them a email regarding this matter on that day but they told me that it is out of stock so they cannot replace the product.Then again i have requested them for the money refund there after they have stopped responding to me.Kindly do the needful from your end as shopclues are cheating their customers like this way.I am helpless so i am lodging a complaint here for a judgement.
with thanks and regards

tuhin purkayastha