[Resolved]  ShopClues — cheating on product warranty

Address:

Mumbai City, Maharashtra

I want to raise a complaint against Shopclues.com with you. I had purchased Philips Blu-ray player BDP2100/94 from Shopclues.com on 03-Sep-2013 with order no. 6542903. Before doing this purchase, I had different product (Sony Bluray player) in my mind. However looking at the warranty terms below on the product page (http://www.shopclues.com/philips-bdp2100-blu-ray-player.html) of the website, I tempted to buy this product. Warranty Details Warranty Available: Manufacturer Warranty Duration: 2 Years Warranty Details: 2 Years Philips India Warranty and Free Transit Insurance and Additional 1 Year Extended Warranty Through Online Registration. Philips India Warranty and Free Transit Insurance. The product was delivered to me and I did registration with Philips India. However to my shock, Philips India Customer Care (Contact #[protected] told me that the product hold maximum warranty of 1 year (and not 3 years as I had anticipated). I contacted Shopclues.com customer service and requested them to take return of the product (which is still in sealed pack condition) since it was delivered on wrong information. However after many rounds of e-mail communications (below is the complete reference), finally they refused to entertain the request. I don't have grudge against the product. However I feel cheated by Shopclues.com, since I purchased the product based on the information of the product on their website. Internet commerce is booming in India and websites like Shopclues.com are doing frauds like this & cheat customers. As a custodian for the consumers in India, I would like you to take up this case and follow up Shopclues.com to resolve this issue asap. The product is still in sealed condition and I want to return them back, as they are not able to provide warranty as per provided information.