[Resolved]  ShopClues — Non delivery of product

Hi,

I ordered an Nippo 12" Rechargeable Table Fan with order # 992618 on 07 Mar 2012, 02:29 PM. I paid through my credit card. In the description it states they will ship the product within 4-6 days. But after so many follows with chat , phone and email they didnt deliver it. When ever is ask they tell "we will ship it today" . After 20 days they told there is some dispute is happening between the merchant so we will ship another brand(ORBIT RECHARGEABLE FAN both ac/dc) with same specification.But still they didnt ship this item also. I really frusted with their service and attitude towards the customer . Today i sent a mail to cancel the order. Lets wait and see how they go -about the cancel and refund of money

Thanks,
Iyappan S

Did you finally get the product? Wat happened?

online shipping allways frud

Dear Iyappan S,

Sorry for delayed response here, We have already refunded your order long back. Hope you enjoyed your Rechargeable fan this Summers.

Thank you for your feedback,

ShopClues Support

Dear Aayush,

We regret the inconvenience caused to you, please share with us your Order ID, so we can work on your concern.

Thank You for your feedback,
ShopClues Support

I had placed order 2233845 for 3 oral toothbrush on 12th Jan. Tried calling them & wrote multiple mails to their customer

care but everytime they mentioned that they are fixing the issue. The order status mentions shipped by DTDC (AWB details

Z[protected] which is fake (checked with DTDC). Need to know when my order would be delivered?

Dear Vineet,

We are very sorry for the inconvenience caused to you. Hope you have received a call from us. Your order is refunded and it will reflect in your account within 10-15 working days.


Regards,
ShopClues Support

this is not a resulation...

I had ordered for the product "Philips GoGEAR Tap 4.3" MP3 Player SA4TP404KF/94" on 10-Jun-2013 and my order number is 4251597. It was mentioned in the website that the product will be delivered in 5-7 business working days. The status of the product was "Pick up Initiated" for more than 10 days. Every time I tried calling shopclues, i had to wait for more than 20-30 minutes and answer would be "we are escalating and i will get a reply in 24-48 hours" but nothing has happened. I have spent more 100 rupees in calling the customer care. In spite of sending repeated mails to customer care, i don't get proper reply from them. Kindly help me in getting this issue resolved.

Worst customer service i have ever seen. They don't understand the meaning of escalation and also "reply within 24-48 hrs". I am determined that i will never order anything from shopclues from on and will make sure none of my friends order in Shopclues

I had ordered for the product "Philips GoGEAR Tap 4.3" MP3 Player SA4TP404KF/94" on 10-Jun-2013 and my order number is 4251597. It was mentioned in the website that the product will be delivered in 5-7 business working days. The status of the product was "Pick up Initiated" for more than 10 days. Every time I tried calling shopclues, i had to wait for more than 20-30 minutes and answer would be "we are escalating and i will get a reply in 24-48 hours" but nothing has happened. I have spent more 100 rupees in calling the customer care. In spite of sending repeated mails i don't get proper reply from them. Kindly help me in getting this issue resolved.

HI SHOPCLUE,

YOUR COMPANY IS VERY BAD YOU PEOPLE DONT KNOW HOW TO BEHALF CUSTOMER AND SHOPKEEPER TRUST RELATION. I HAVE ORDERED ONE WATCH WORTH RUPEES 3300 ON 13.10.14 BUT I CANNOT RECEIVED THE SAME.

TRIED IN TOLL FREE AND ENTER THE ORDER#23183263, BUT TELLING UNABLE TO TRACK

ITS REALLY BAD

THANKS VENKATESH/SINU

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