[Resolved]  Shopping. Indiatimes.com — no receipt of refunds

I am submitting the whole correspondence after placement of of order and their acknowledgment of goods back for which they have not refunded back the money still in my CC account.
- On Sat, 14/3/09, tribhuvan mendiratta <[protected]@yahoo.co.in> wrote:


From: tribhuvan mendiratta <[protected]@yahoo.co.in>
Subject: Fw: RE: 7th complaint : Non receipt of various refunds either in CC or Gift voucher account:
To: [protected]@indiatimes.com
Cc: shailesh.[protected]@indiatimes.com
Date: Saturday, 14 March, 2009, 4:44 PM



--- On Fri, 6/3/09, tribhuvan mendiratta <[protected]@yahoo.co.in> wrote:


From: tribhuvan mendiratta <[protected]@yahoo.co.in>
Subject: Fw: RE: 5th complaint : Non receipt of various refunds either in CC or Gift voucher account:
To: "customerservice" <[protected]@indiatimes.co.in>, [protected]@indiatimes.com
Cc: shailesh.[protected]@indiatimes.com, shailesh.[protected]@indiatimes.co.in
Date: Friday, 6 March, 2009, 7:00 PM



--- On Sat, 28/2/09, tribhuvan mendiratta <[protected]@yahoo.co.in> wrote:


From: tribhuvan mendiratta <[protected]@yahoo.co.in>
Subject: RE: 5th complaint : Non receipt of various refunds either in CC or Gift voucher account:
To: "customerservice" <[protected]@indiatimes.co.in>
Date: Saturday, 28 February, 2009, 4:33 PM

As desired by you I am emclosing my bill for the month of January having detail of your remittances alongwith your communications that u have received the defective articles sent back by me but I have still neither received money back in my CCa account nor the gift cheques that I had spent to buy those orders.

In case the refund does not get recredited to my account within DEVEN working days, I mayhave no option but to approacj an appropriate forum for redressal of my complaint.


Tribhuvan Mendiratta
[protected]

--- On Tue, 3/2/09, customerservice <[protected]@indiatimes.co.in> wrote:

From: customerservice <[protected]@indiatimes.co.in>
Subject: RE: 4th complaint : Non receipt of various refunds either in CC or Gift voucher account:
To: [protected]@yahoo.co.in
Date: Tuesday, 3 February, 2009, 1:03 PM

Dear Mr. Mendiratta,

We thank you for contacting Indiatimes Shopping.

With reference to your mail dated[protected] for order number[protected]Sub order[protected], we would like to inform you that we require your Bank Statement for further resolution against your complaint so we request you to send the scanned copy of your bank statement. On receipt of bank statement we will forward the same to our accounts department for further resolution.



We regret the inconvenience caused to you in this regard and sincerely apologize for the same.

We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.



Sabse Bada Aashiq Kaun CONTEST?
Valentine Gifts for HER & HIM



For convenience please do not delete the interactions while replying.



With regards,

Desendar Kaur - Customer Service

Indiatimes Shopping



For further assistance please contact us on below given Customer Support Number.



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[protected]


[protected]


[protected]


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From: tribhuvan mendiratta [mailto:[protected]@yahoo.co.in]
Sent: Saturday, January 31, 2009 5:01 PM
To: customerservice
Cc: [protected]@gmail.com
Subject: 4th complaint : Non receipt of various refunds either in CC or Gift voucher account:

Refer my 3rd complaint dated 26 January.
I submit all details of complaint once again:

Ms Reetu Verma

It is regretful to inform that I have received refunds of Rs 565, 129 and 129 o( which reflect actual refunds of only LEBOSS phone) on 6.1.09 and rest of refunds of the refunds processed by you as per your emails appended below or the refunds in form of Gift Vouchers too that were part of my purchase payment mode have not been received till date.

Plsease expedite or I shall have to severe my shopping link with Indiatimes shopping and approach customer complaints section and customer grievance cell at a proper forum.

Thanks

Tribhuvan Mendiratta

[protected]

Dear Mr. Mendiratta

We thank you for contacting Indiatimes Shopping.

With reference to your mail dated[protected] for order number –[protected], sub order number- 1762845, we would like to inform you that your sub order number has already been refunded on 6th January 09 kindly check the same with your bank.

We regret the inconvenience caused to you in this regard and sincerely apologize for the same.

We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.

New Year Bonanza – 50% Back

For convenience please do not delete the interactions while replying.

With regards,

Reetu Verma- Customer Service

Indiatimes Shopping

For further assistance please contact us on below given Customer Support Number.

Rajasthan


Gujarat


Punjab & Chandigarh


Delhi & NCR


Karnataka


Andhra Pradesh


Mumbai

[protected]


[protected]


[protected]


[protected]


[protected]


[protected]


[protected]

*Standard Call rates apply.

*All days 8:00 AM to 8:00 PM.

From: tribhuvan mendiratta [mailto:[protected]@yahoo.co.in]
Sent: Thursday, January 22, 2009 7:48 AM
To: [protected]@gmail.com
Cc: customerservice
Subject: 2nd reminder : Complaint about various return of non supply returned items/ayment back not received

Following mail returned undelivered : HOW? and WHY?
Pls attend all complaints:


2nd reminder : Complaint about various return of non supply returned items/ayment back not received

Wednesday, 21 January, 2009 6:43 PM

From:

"tribhuvan mendiratta" <[protected]@yahoo.co.in>

Add sender to Contacts

To:

[protected]@indiatimes.co.in

Pls refer my complaint dated 14 January and your telephone of today from phone number[protected]. My problem is not solved. I have not received nay information from you today.

I repeat the complaint once again:

"""""""""""I wish to register complaint of various purchases returned/not delivered/not supplied under Gift Voucher/AMEX Credit card and have to tell that so far out of My rs 1000 Gift vouchers spent I have received nothing back. and in my credit card account also on 6th January 2009 I received:

06/01/2009
-565.00 SHOPPING.INDIATIMES.COM-SHOPPING II <!--[if !vml]--><!--[endif]-->06/01/2009
-129.00 SHOPPING.INDIATIMES.COM-SHOPPING II <!--[if !vml]--><!--[endif]-->06/01/2009
-129.00 SHOPPING.INDIATIMES.COM-SHOPPING II 06/01/2009

Rest of payments are not received. Just to refresh your memory I send you here the copy of your emails:

Refund Info

Tuesday, 6 January, 2009 1: 10 PM

From:

"[protected]@timesgroup.com" <[protected]@timesgroup.com>

Add sender to Contacts

To:

[protected]@yahoo.co.in

<!--[if !vml]--><!--[endif]--><!--[if !vml]--><!--[endif]--><!--[if !vml]--><!--[endif]-->


My Account| View Cart

Refund


Dear Tribhuvan

We wish to inform you that we have processed refund against

Order No.: Tribhuvan


sub order number


1763076


Hand Blender With Multi Function

1763077


MTV EQ Perfumed Deodrant For Men - 150 ML

1763078


24K Gold & CZ Diamond Bracelet / Kada - BR10

1763079


Aesthetic Mehendi Finish Kundan Work Jewellery Set - FREE Gold Plated Pendant(Color_Blue)
Color Blue ::

The refund will be processed for the cancelled Sub Order through the same mode of payment E.g.: If the payment is made through Credit Card and the status is marked as cancelled, the amount would be refunded to the credit card's account.

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Refund Info

Tuesday, 6 January, 2009 1: 10 PM

From:

"[protected]@timesgroup.com" <[protected]@timesgroup.com>

Add sender to Contacts

To:

[protected]@yahoo.co.in

<!--[if !vml]--><!--[endif]--><!--[if !vml]--><!--[endif]--><!--[if !vml]--><!--[endif]-->


My Account| View Cart

Refund


Dear Tribhuvan

We wish to inform you that we have processed refund against

Order No.: Tribhuvan


sub order number


1762845


LEBOSS Branded Caller Id Phone - Buy One Get One Free

1762846


Vegetable and Nut Slicer

1762847


Chrono Watches - Set of 2 - 0938

The refund will be processed for the cancelled Sub Order through the same mode of payment E.g.: If the payment is made through Credit Card and the status is marked as cancelled, the amount would be refunded to the credit card's account.

Send the balance payment immediately.

Tribhuvan Mendiratta