Shopping. Indiatimes.com — non delivery and no response

Address:

South West Delhi, Delhi

I had placed an order on Indiatimes shopping for Philips AJ3122 radio clock based on readers offer given in Times Of India dated 25.01.2012 vide order number [protected] dated 25.01.2012 . I paid for the item by credit card. The item has not been delivered till date. The problem is that I have tried all the channels in India times to get status and no one responds. I had tried voice calls, who will ask you to call back after an hour and then phone will not be picked up even after 15 minutes. I have tried chat and response is " Sales department is presently busy and would respond later by mail." I have tried SMS to 58888 (ORD [protected]) and e-mails to customer service, operation head etc. and no one cares to even acknowledge. There could be problem in order execution but the not providing response puts doubts on intent!