Shopping. Rediff.com — Product not delivered, fake consignment Number, No response / Cheating from customer care
I ordered (Order# 5555572) at Rediff Shopping online a "Ladies Jewel Designer Watch Model Blanc !! With One Year Warranty !!" on 25th August 2009, worth Rs. 199. Also Paid Shipping and handling charges Rs.35. I paid the amount through a Rediff Gift Voucher. I received a mail from rediff abt the dispatch, but till date there is no delivery. But the status on rediff web page shows its delivered on Aug 31, 2009. I called up Rediff customer care and informed them about this on 2nd Sep, 2009. Meanwhile, I got the details of the vendor from Rediff and I am not able to reach the him (V K Gulati - Hyderabad Pearls) on his mobile number. And the consignment no (6342827455) of Aramex provided by rediff is also fake.
On 3rd Sep, 2009, I got a call from Dimple Dongre, Customer Care and she informed that my order stands canceled, as rediff could not verify the vendor and she said she will reactivate my gift voucher with order value immediately. I went to shopping.rediff.com again and was trying to place a new order and found that my gift voucher certificate is not been reactivated. I called up rediff customer care again and I've been asked wait for another one hour for the Gift voucher to be reactivated. After one hour, I found that voucher is not being reactivated. I called up Rediff customer care again and was told by one Mr. Vinesh, that it will be activated by 7 PM (of 4th Sep, 2009). I tried to place the order again by 8 PM and still founded that the Gift Voucher is not being activated. When I tried to call the customer care this time, I came to know that the rediff personal helpline can be accessed only from 9 AM to 7 PM.
Next morning (i.,e 5th Sep 2009), I tried to place the order again around 11 AM, and still the gift voucher is not being updated. When I called up Customer Care this time, I spoke to Mr. Vinesh again and one of his superiors and I have been asked to wait for another hour. Its not yet updated now.
Pls look into the details. I will be grateful to you.
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