Shopping. Indiatimes — cheating, breach of trust

Address:

Bangalore, Karnataka

I have purchased an Hybrid business mobile phone woth RS 4,200/- as per the advertisement seen in times of india bangalore in april. (I can give the exact dates.) However on receiving the product i realized that th eproduct did not function at all. Also the product was sub standard and the freebies with it were worth throwing away. The company is having illegal products without unique IMEI no.s and freebies looked like the worst possible plastic content used which may be hazardous to health and safety of an individual. I immediately called up their customer care and it took 3 days for me to get through the number. I wanted a refund. Since they said no refund is available i asked for replacement. The call center executive gave vague information as to complaint is registered and the vendor himself will call in a few days. Later after repeated calls i was give instruction to send back the product through TNT courier to Hyderabad. Since April 27th they have been evading my calls and saying the product will be delivered soon. The reality is they have cheated me and many people like me and are making a quick buck out of this method. The customer care executives are very rude, unpolished and lie every time that the system is down or manager not there. The worst were Vikas and Renu as they have abused me when i said i shall file a consumer complaint. Around after 50-60 phone calls i am typing this complaint.

Details:

Order No : [protected] (Initial)
Order No :[protected]after replacement)
Code No : 55959
Air Bill No : DO[protected] WW (The product sent back through TNT Courier)
Consignment No : 152802
Courier sent to: Telesonic, 4-4-312,Giriraj Lane, kothi, Hyderabad - 500095.

I recommend others to join the movement to drag this cheating internet/phone based shopping vendor to the court. I myself am an advocate and this is clearly DEFICIENCY IN SERVICE under section 12 of the Consumer Protection Act, also criminally punishable under Indian Penal Code under various sections and offences. This is the worst way of making money. Today i file this complaint by seeking 2,00,000 indian rupees as damages and costs. Moreover the ridiculing act of the company ought to be condemned.

Kindly sue the vendor and i ask my fellow brothers and sisters to join the revolt against cheating innocent consumers.