[Resolved]  Shopping. Indiatimes — Indiatimes not delivering products or responding to complaints

Address:

Pune, Maharashtra

With reference to the order#[protected], indiatimes customer-service complaint # 368 526, Even after making several complaints to the [protected]@indiatimes.co.in, [protected]@indiatimes.co.in, [protected]@indiatimes.co.in, I am still awaiting to hear a response or a resolution to my issue. It seems that indiatimes just does not care at all, since the money for the product has already been paid!
The product shows shipped on 22-7-10, however it has not been delivered yet. To add - Indiatimes have specified wrong Airway bill number# D[protected] WW, for which TNT has no details and indiatimes is not willing to cooperate and give the correct airway bill number. I have called up indiatimes customer care multiple time and have sent emails to Operation Head but again they are just not willing to respond.

Below are the emails that I've already sent.

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REMINDER 2 FOR THE BELOW EMAIL...CAN SOMEBODY PLEASE RESPOND???



On Mon, Jul 26, 2010 at 7:40 PM, abbas khambaty <[protected]@gmail.com> wrote:

hello,

I have been following up with the customer service since a few days now and the only response i am getting from them is "do not worry"!!!

I have been sending the below email for which till date i have no response/follow up.

The complaint # 368 526 is logged with your customer care. Customer care- Rajendra Singh asked me to call the Vendor Mr. Khan[protected]. on calling him, it was a residential and a wrong no???????

Issue: order#[protected], the product shows shipped on 22-7-10, however it has not been delivered yet. To add - Indiatimes have specified wrong Airway bill number# D[protected] WW, for which TNT has no details and indiatimes is not ready to cooperate and give the correct airway bill number.

I request you to look into this matter on an urgent basis as this product was suppose to be a gift for someone.

please see below email for your reference.



[protected] Forwarded message[protected]
From: abbas khambaty <[protected]@gmail.com>
Date: Mon, Jul 26, 2010 at 7:17 PM
Subject: REMINDER: order#[protected]: shipped 22-July-10 but not yet delivered: user id: abbaskhambaty[protected]
To: [protected]@indiatimes.co.in


REMINDER FOR THE BELOW EMAIL.


On Sat, Jul 24, 2010 at 11:35 PM, abbas khambaty <[protected]@gmail.com> wrote:

Hi,

With reference to the order#[protected]user id: abbaskhambaty [protected], this order is shown as shipped on 22-July-10, through TNT courier, on shopping.indiatimes but is yet NOT delivered.

The AWB# D[protected] WW, provided on your website also shows "destination not found" on the TNT tracking website.

On calling TNT, they say that the AWB# D[protected] WW, provided on your website, seems wrong and that any shipment within India is delivered only in 2-3 days.

Please let me know ASAP, what is the status of order#[protected] and when will it be delivered?
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