Shopping. Indiatimes.com — delivery of wrong product etc

I placed an order agst TOI ad "The Times Of India Reader's Offer by www.shopping.indiatimes.com" for "Branded Digital Car USB MMC MP3 Player for Rs 1299 (MRP 4999) on 13 Feb10 by phone at [protected]/[protected] and also confirmed subcription for Times books for Rs 500/- adjustable in purchase value of books agst the telecaller tephonic offer.
Points of Complaint:1)The Car Music system supplier has no MP 3 Player(specifically confirmed that it should play CD) 2)It is not of the brand (Excel) as told by telecaller
3) The Case has no mention of MRP4)No Free gift worth Rs 199/- agst cr card pmt supplied as told 5)Letter of Book Subscription bears no name No PW SMsed for e shopping agst book subscrption
6)No reply agst complaint except useless SMSs stating return of deffective(actually it is not upto the specifications of ad /order)
Pls Help. I could not foresee such a cheating by TOI like concern.
Naveen Lata Rastogi ([protected])
V.P.Rustagi (Husband) M [protected]
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

The Times of India Group must do something about it, They must not associate with the unbranded products.They donot know how one genuinely aggrieved person is capable of destroying their goodwill in his surroundings.I am one of their victims.If it is of any worth to them my order no-#[protected] dt 21.4.10, executed thru their agent and my cred card(paid Rs 4190), for a mobile e-phone, 3.4 inch screen(unbranded with no manufaturer name in the advt or even agent didnot know) was delivered .It is claimed to be wap/gprs enabled but due to very small internal memory, it couldnot open even gmail account's first page with the error message"memory not sufficient"-this defect can not be cured.
Now they are refusing to refund the money even after legitimate deduction of expenses or even sustituting for a reputed product.They are ready to replace it but it is of no use as it can not perform the claimed function of wap/gprs.This is cheating.
Can somebody advise me what to do.I can be contacted on [protected]/[protected]-SK SINHA, Lucknow, UP

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiaTimes.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    43%
    Complaints
    811
    Pending
    0
    Resolved
    325
    IndiaTimes.com Phone
    +91 90 2466 6666
    +91 90 2488 8888
    +91 12 4451 8550
    IndiaTimes.com Address
    Plot No 391, Ecstasy IT Park, Udyog Vihar Phase -3, Gurgaon, Haryana, India - 122016
    View all IndiaTimes.com contact information