[Resolved]  Siemens — Repairing of Washing Machine

Address:

Kannur, Kerala

Subject: Regarding Siemens Washing Machine repairing issue

From
Praveen Puthiyonnan
Puthiyonnan House
p.o Kizhunna
Kannur -670007
Kerala.
email: [protected]@gmail.com
Mob: [protected]

Respected Sir,

The Siemens fully Automatic Washing which we bought from the following dealer has a problem for repairing it as told by the Siemens service engineer.

Nikshan
Saffire building
Bank road, Kannur
Kannur
Kerala 670001
Telephone
PH:[protected]



The details of the washing machine is as follows

Date of purchase :[protected]
Sl.No : 08332
Invoice: 11307

Model : WM 2020A
Particular Serial No. :[protected]
Product : Washing Machine
Capacity : 5.5KG
Service Engineer Remarks : M/C Checked, informed as it cannot be dismantled. Reason not clear from the service Engineer.

We called the many times to the dealer and inturn the service engineer also who tells that they are not able to repair it as they are afraid of dismantling it as it may cause other problems.
It has been for repair with the sevice centre for more than 5 months and few days back they returned it back without doing anything after many phone calls.
Does this mean that its just use and throw? Or is the service engineer not efficient?

Even though the warranty period is over we would to get this W/M repaired.
Initially, almost after a month or 2 of the warranty period we got this W/M repaired for drum leakage and it was done with Rs3000 cost.

We kindly request your help in looking on this matter and do the needful to get my W/M repaired at the earliest.

thanks