This is regarding job card no 9905. 3 months before one of siemens service specialist visited our home to repair our washing machine. He told us that the drum cross in the washing machine is faulty and needs to be replaced. He said it will cost 6000 Rs to change the drum cross, and we need to pay him 50%(3000 Rs) of the amount as advance to get the new drum cross and get it repaired.

As requested we paid 3500 Rs as advance to get it repaired. Now we had been waiting for 3 months to get our washing machine repaired, but still our washing machine is not fixed.

I am very unhappy with the things going on with Siemens. I have already spent enough and planned to get a new washing machine now, so please let me know a definitive answer on when you can give me my money back or repair my washing machine. I can't wait any longer.

-Saraswathi Narayanan