[Resolved] Siemens Washing Machine — No service for Siemens in India | |
My name is Subhashini. I am from Chennai, India. Siemens service in India, is the worst one you can ever get.I dint know whom to contact to talk about this. I bought my machine WM-A0716 on 18th july 2006. The machine started running slow in july 2008. I called siemens service centre @[protected]. They said they would come and nobody turned up.I waited for a month.During first week of september 08, icalled them back, even then no one came, every week i kept on calling, they would say yes we will send service person, thats all. On 27 sep 08, i talkled to chennai manger Mr.Ramesh and he send me service on that day.The service person diagnosed shaft problem in machine and gave me bill for 3500/-INR. I called Mr.Ramesh and wanted explanantion for the same.He agreed his fault for not having send service person in time nad said he would repair my machine under waarranty. Thereafter no one cme to pick the machine at all. There are on ly 2-3 girls in the call centre.The moment i tell my name the girls seemed to give some irresponsible answer for not picking the machine. On 6th of october, again after so much of complaining, they picked up the machine from home. And now its 3rd of november and i dont know what they re doing with my machine.Till this date no body has called me from siemens regarding it.I call them every week to find the status. The manger said, on fixing the shaft they had leakage nd then misalingment. He agrees its his technician's problem. BUt every time the answer is "machine should be ready by nexrt week".I called Mumbai call centre, they said Mr.Mahesh would call me, he also dint cll me.Chennai office is shiftd and i dont know their new address.The machine costed 24000/-INR(approx). Please give me some authority's contact who would ansmwer me. This is not a rare incidence..If you visit http://www.compareindia.com/complaint-box/ there are mnay such complaints on Siemens there. Please raise it to concerned authority. If not stop selling your machine in India. The people i contacted regarding the problem Siemens service centre chennai . Ms revathy :91-[protected] Siemens service centre chennai Mr Ramesh :91-[protected] Siemens service centre Mumbai[protected] Mr.Mahesh was to call me back, nobody did. Hope my voice reaches proper channel. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 125 Comments | |
Comments
I logged an complain on 31.03.09 and the complain no: 6433.RBS Home Appliances
They told me that the technician will come to my place and repair my Washing Machine.
From day one onwards I have been following up with your Front Office Executive( Renuka) for the status, but no reply from the other end. After 10 days she says that there is no info regarding it. I spoken to the Manager regarding the delay in the service, but he also behaved in the same and after 10 days he is telling us that the machine has to be sent to the Service Center for the repair. Only just to tell that the machine has to be sent to the service Center they have taken 10 days of mine.
We have sent our machine for repair on 09.04.09 to your service center. GRN No 25859, machine serial no is FD - [protected], Model No WM20002XL. Till now there is no update. Daily we are call on[protected]Subash) &[protected]Renuka), but they have no minimum courtesy how to communicate with the customers. I really wonder how the employees of SIEMENS are been appointed without having a basic approach of handling a customer.
Could you please look into this matter and see the problem is resolved as early as possible because I have 4 more machines to be repaired. Please help me with some other vendor who is really prompt in there services and who knows how to deal with a customer.
Now this creates a bad impact on the company like SIEMENS.
They told me that the technician will come to my place and repair my Washing Machine.
From day one onwards I have been following up with your Front Office Executive( Renuka) for the status, but no reply from the other end. After 10 days she says that there is no info regarding it. I spoken to the Manager regarding the delay in the service, but he also behaved in the same and after 10 days he is telling us that the machine has to be sent to the Service Center for the repair. Only just to tell that the machine has to be sent to the service Center they have taken 10 days of mine.
We have sent our machine for repair on 09.04.09 to your service center. GRN No 25859, machine serial no is FD - [protected], Model No WM20002XL. Till now there is no update. Daily we are call on[protected]Subash) &[protected]Renuka), but they have no minimum courtesy how to communicate with the customers. I really wonder how the employees of SIEMENS are been appointed without having a basic approach of handling a customer.
Could you please look into this matter and see the problem is resolved as early as possible because I have 4 more machines to be repaired. Please help me with some other vendor who is really prompt in there services and who knows how to deal with a customer.
Now this creates a bad impact on the company like SIEMENS.
Dear All
on[protected] I am calling the service centre no.which was diverted to other number I can call that number at 9.30.am Service person name is Mr.backiaraj he came at 1.00.p.m
My Washing machine problem is solved within 10 minutes and he left
Siemens is the India's No.1 Service I never purchased any other product
Good
Siemens Service centre numbers
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
Sales
[protected]
[protected]
on[protected] I am calling the service centre no.which was diverted to other number I can call that number at 9.30.am Service person name is Mr.backiaraj he came at 1.00.p.m
My Washing machine problem is solved within 10 minutes and he left
Siemens is the India's No.1 Service I never purchased any other product
Good
Siemens Service centre numbers
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
Sales
[protected]
[protected]
dear sir,
our washing machine model is WM1000, this machine's door opening handle is broken. so we need ur service
our washing machine model is WM1000, this machine's door opening handle is broken. so we need ur service
DEAR SIR,
OUR WASHING MACHINE MODEL NUMBER IS WM1000. THIS MACHINE'S DOOR OPENING KNOP (HANDLE) WAS BROKEN. SO WE NEED UR SERVICE SIR. THANK YOU.
OUR WASHING MACHINE MODEL NUMBER IS WM1000. THIS MACHINE'S DOOR OPENING KNOP (HANDLE) WAS BROKEN. SO WE NEED UR SERVICE SIR. THANK YOU.
I am Sivakumar from Coimbatore. I am happy that Mr.Kumar on 12.04.2009 achieved something that all others could not. Getting his Siemens washing machine serviced on the day of complaint itself and also be happy. It is something like winning the final prize in crorepathi quiz from Amithabji. Jaihoo to the only Indian brother for having won the prize of service from Siemens!
I too have a siemens washing machine WM 2020a that worked good nearly 6.5 years and after a tough bargain with the authorised people I could put the machine to work at a cost of Rs.3000/-.
Thereafter it worked only 0.25 years properly and the machine now sounds like thunder while spinning.
Mrs/Ms.Subashini of chennai has rightly observed that the company should stop selling the machine if they dont intend to serve the customer after the sales.
It is right time that we think about the Indians manufacuring their own good washing machine. Cant we? Why not if Chandraayan and Agni is possible?
Definitely we need another quit India movement to curtail the attitude of these multinational western companies.
Jai Hind. Is Mr.Tata (Nano) hearing to take this small challenge of making high qulity durable washing machines with good service?
I too have a siemens washing machine WM 2020a that worked good nearly 6.5 years and after a tough bargain with the authorised people I could put the machine to work at a cost of Rs.3000/-.
Thereafter it worked only 0.25 years properly and the machine now sounds like thunder while spinning.
Mrs/Ms.Subashini of chennai has rightly observed that the company should stop selling the machine if they dont intend to serve the customer after the sales.
It is right time that we think about the Indians manufacuring their own good washing machine. Cant we? Why not if Chandraayan and Agni is possible?
Definitely we need another quit India movement to curtail the attitude of these multinational western companies.
Jai Hind. Is Mr.Tata (Nano) hearing to take this small challenge of making high qulity durable washing machines with good service?
Thanks a lotttttttttttttt for the above numbers. Was able to contact the cutomer care only with ur help!!great thnks!
I work with Germany companies for the past 32 years. By nature they mean always business. Though their products are bulky (not like far Eastern manufacturing) they are reliable and sturdy. Siemens washing machine we have worked for 8 plus years perfectly to its specification, of course, with regular maintenance. And now I am in the same boat as others to get local support.
So, it is not the product which is bad but the local support. When it comes to Indian copmpanies, unfortunately, they do not work. We always talk of interantional standards in developing infrastructure but we not talk or do on international maintenance.
It is the local support company RBS Home appliances to be blamed for the situation of lousiest support to Siemens. May be Siemens should know this situation to change the company or put direct office for support. Earlier service agent was very good (Sugan agencies?) but we do not know why Siemens changed for worse.
I could not find out which Siemens office correct one to be informed of this.
So, it is not the product which is bad but the local support. When it comes to Indian copmpanies, unfortunately, they do not work. We always talk of interantional standards in developing infrastructure but we not talk or do on international maintenance.
It is the local support company RBS Home appliances to be blamed for the situation of lousiest support to Siemens. May be Siemens should know this situation to change the company or put direct office for support. Earlier service agent was very good (Sugan agencies?) but we do not know why Siemens changed for worse.
I could not find out which Siemens office correct one to be informed of this.
Hey Guys
I have seen your comments on Siemens service.I strongly beleive in that openion differs &
I believe I am the luckiest person.I have a Siemens Dishj Washer which developed the problem after seven years I bought. I have called the Siemens service people to attend my complaint
the very next day the technician Mr.Suresh Kumar had come and seen my machine
and found some parts to be replaced promptly he came on the next day itself
and made my machine in working condition.I am fully satisfied with the service provided by Siemens.
Here is the contact no.of SIEMENS for whom find difficulty to contact and hope all will get prompt service as I got[protected]
I have seen your comments on Siemens service.I strongly beleive in that openion differs &
I believe I am the luckiest person.I have a Siemens Dishj Washer which developed the problem after seven years I bought. I have called the Siemens service people to attend my complaint
the very next day the technician Mr.Suresh Kumar had come and seen my machine
and found some parts to be replaced promptly he came on the next day itself
and made my machine in working condition.I am fully satisfied with the service provided by Siemens.
Here is the contact no.of SIEMENS for whom find difficulty to contact and hope all will get prompt service as I got[protected]
I have a problem with the Siemens washing machine. I found it apalling that there are no service center numbers listed on the Siemens India website. An email sent through the website gave the following response: "I am forwarding your e-Request to the concerned people. They will get in touch with you soon. Thereafter we request you to correspond with them directly. If you face any problems please do get in touch with us." There was a call from someone from Siemens but no one has come for the service. Through this blog I got the contact numbers and have left a message for them with a hope that someone will respond. Siemens has made it so difficult to get their service for products which are generally expensive and top of the line. I hope they change their approach.
I Purchased Siemens washing machine in 2007 in Navi Mumbai. It was working well. We in june 2008 moved over to our native place near Mangalore for good. Now when we tried to put the same to use, it started wobbling while drying. Then onwards we have been trying to know if any service centre is there in or around Mangalore. No success so far. Can any one in dakshina kannada or Udupi District guide me for successful repair.I know the product is first rate. we are very much happy. Even if we are not able to get it repaired I would not exchange it for whatever the reason.
m/s B.S.H.Home App. P.Ltd Mumbai is not tracable as most of the phone numbers are changed or not responding.
I am fully agree with the complaints naratted above. SIEMENS WASHING MACHINE is good. But its author's service is too bad. I purchased the machine in the year 2005. It was working till its waranty is over.After my complaint a service engineer came to me without any knowledge about the machine. He was not able to identify the problem even after his 9 visits.I am paying Rs.600 p.m. for washing for the blessings of SIEMENS. SIEMENS deserted me. Rest in the hands of the GOD.
ANANTH C. RAJESH
MADURAI
TAMILNADU.
ANANTH C. RAJESH
MADURAI
TAMILNADU.
i am in Madurai my Siemens washing machine not spinning i am already complaint to your service engineer
but no response please make arrangements shortly
but no response please make arrangements shortly
I am P.V Ajith from Trivandrum, Kerala.I purchased Seimens washing machine (5.5 kg Model WMA0716-700 rpm) on 04/05/07.Recently I noticed some abnormal sound from the machine while washing.I contacted the local service person.One person came to look into the problem on 13/10/09. He told that the shaft is broken and the entire drum assembly has to be replaced which costs around Rs 7000/. He promised that the item will be replaced within 1 week.After 1 week I called the service center, one girl told that it will take 1 more week.She also told that some discount shall be provided in the bill.After that I contacted the girl several times, everytime she says “one more week”.I am fed up. I bought Seimens with great expectations I had recommended seimens to some of my colleagues also and I regret that now. Now I am very much disappointed that just after 2 yrs of purchase I have to pay this huge amount. I would like to know whether shaft alone can be replaced.Also can you consider this as warranty period service. On your website I observed so many complaint letters about Seimens which I could have seen 2 yrs back.Kindly reply.My mobile:[protected](Trivandrum)
Hi iam ragavan, iam living in chennai.I have washing machine of siemens.Suddenly it STOPS WORKING.Then i made a call to siemens service centre[protected].Sservice technician has inspected the machine.He found there was a problem with electronic board.It will take time to replace.Every day i called service centre.There is no response.They do not know, when the spare part will be receive?Finally i called Mr.Ramesh, service manager.He has given promt response & solution.He had commited to me by next day my washing machine spares replaced & working.
Thanks to Mr.Ramesh.
Service centre number:[protected].
Thanks to Mr.Ramesh.
Service centre number:[protected].
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i will send the post after their service. aathi [protected]