[Resolved] Siemens Washing Machine — No service for Siemens in India | |
My name is Subhashini. I am from Chennai, India. Siemens service in India, is the worst one you can ever get.I dint know whom to contact to talk about this. I bought my machine WM-A0716 on 18th july 2006. The machine started running slow in july 2008. I called siemens service centre @[protected]. They said they would come and nobody turned up.I waited for a month.During first week of september 08, icalled them back, even then no one came, every week i kept on calling, they would say yes we will send service person, thats all. On 27 sep 08, i talkled to chennai manger Mr.Ramesh and he send me service on that day.The service person diagnosed shaft problem in machine and gave me bill for 3500/-INR. I called Mr.Ramesh and wanted explanantion for the same.He agreed his fault for not having send service person in time nad said he would repair my machine under waarranty. Thereafter no one cme to pick the machine at all. There are on ly 2-3 girls in the call centre.The moment i tell my name the girls seemed to give some irresponsible answer for not picking the machine. On 6th of october, again after so much of complaining, they picked up the machine from home. And now its 3rd of november and i dont know what they re doing with my machine.Till this date no body has called me from siemens regarding it.I call them every week to find the status. The manger said, on fixing the shaft they had leakage nd then misalingment. He agrees its his technician's problem. BUt every time the answer is "machine should be ready by nexrt week".I called Mumbai call centre, they said Mr.Mahesh would call me, he also dint cll me.Chennai office is shiftd and i dont know their new address.The machine costed 24000/-INR(approx). Please give me some authority's contact who would ansmwer me. This is not a rare incidence..If you visit http://www.compareindia.com/complaint-box/ there are mnay such complaints on Siemens there. Please raise it to concerned authority. If not stop selling your machine in India. The people i contacted regarding the problem Siemens service centre chennai . Ms revathy :91-[protected] Siemens service centre chennai Mr Ramesh :91-[protected] Siemens service centre Mumbai[protected] Mr.Mahesh was to call me back, nobody did. Hope my voice reaches proper channel. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 125 Comments | |
Comments
Iam jayanthy from cbe, I 've purchased Siemens washing machine some 8 years back . it was perfect till last year, after some problem it did not work at all around feb2010. almost 7 technicians from varied nos, given to me were called for service none told be the problem, it was dismantled and everyone will say "tomorrow i'll come and repair", i am fed up and waiting for the tomorrow .i would be happy if anybody could suggest me any sincere person who can service my machine or atleast whom to contact. Siemens service is very poor andf can never ber recommended to anybody .
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Siemens Washing Machine — VOICE COMING FROM THE WASHING MACHINE
I RAVI TANNAVADE TOOK WASHING MACHINE OF RS 24000/-APPROX .I MAM FINDING IT VERY HARD HOW TO GET MY PROBLEM SOLVE .I CALLED NO OF YOUR DEALER BUT NO ONE IS READY TO GIVE ME A RIGHT DERICTION .ITS SEEMS TO BE I M MADE WRONG DECISION TO TAKE SEMINS WASHING MACHINE IF I MAY HAVE PURCHASE ANOTHER COMPANY IT WOULD GET RESOLVED TILL NOW IT THINK BY COMPLAINING I THINK IT MAY GIVE YOU KNOWLEDGE HOW I AM FROSTET FROM YOUR SERVICE CENTER The numbers of Siemens service centre Delhi given on the website are wrong. I have been trying since few months. My machine was making a lot of noise when i tried first. Its finally stopped working and im still trying to get a correct number...their numbers on justdial and websites like asklaila & yellow pages are also wrong...Once, I tried complaining in the bombay office but nobody got back. I put in a complaint on the website but got no response... somebody help...
I am Satyanarayana from Hyderabad.
Siemens should be ashamed of their washing machines since they are not at all working properly and coming to repair very frequently.It is a horrible experience. After spending Rs.25, 000/- we had to spend Rs. 6, 500/- or more and it is making horrible noise and vibration even after getting the repair done. We are facing problem with our neighbors for the sound which is more than marble polishing/ cutting machine. They changed the drum two times and bearings two times still the same problem has come but the irresponsible service staff do not turn up. Our latest complaint is 15 days old but nobody turned up.They say that all the technicians have gone to Bombay for training.
God knows when they come.
Siemens should be ashamed of their washing machines since they are not at all working properly and coming to repair very frequently.It is a horrible experience. After spending Rs.25, 000/- we had to spend Rs. 6, 500/- or more and it is making horrible noise and vibration even after getting the repair done. We are facing problem with our neighbors for the sound which is more than marble polishing/ cutting machine. They changed the drum two times and bearings two times still the same problem has come but the irresponsible service staff do not turn up. Our latest complaint is 15 days old but nobody turned up.They say that all the technicians have gone to Bombay for training.
God knows when they come.
wonderful!!! i vouch for all these true experiences. I am a very new customer who brought the siemens washing machine on 2nd may ( supposed to be a brand new ) from the famous retailer Vivek Ltd mylapore chennai who had strongly recommended for the same and there started the problem. I had not even used it for a fortnight, it started giving troubles like not washing, spinning etc., , The wonderful technicians came in to only say that there are some insects inside the closed machine, which according to them get into the machine!!! when the power is on, and the water flows inside!!! Simens Zindabad!!! Insects Longlive!!!
I am not getting a proper response from the people yet. Very very poor service from the call centre... Those horrible ladies out there without the basic manners to answer the calls and escalate the matter to the execs. My spending on the machine has gone out for an utter waste!!! Washing the clothes at home manually!! THE BRAND NEW MACHINE IS STILL UNDER REPAIR WITHOUT BEING ATTENDED TO FOR ABOUT A FORTNIGHT!! THIS IS RIDICULOUS AND CAN BE SHARED UNIVERSALLY!!! ANYBODY FROM SIEMENS TO HELP OUT!!!
I am not getting a proper response from the people yet. Very very poor service from the call centre... Those horrible ladies out there without the basic manners to answer the calls and escalate the matter to the execs. My spending on the machine has gone out for an utter waste!!! Washing the clothes at home manually!! THE BRAND NEW MACHINE IS STILL UNDER REPAIR WITHOUT BEING ATTENDED TO FOR ABOUT A FORTNIGHT!! THIS IS RIDICULOUS AND CAN BE SHARED UNIVERSALLY!!! ANYBODY FROM SIEMENS TO HELP OUT!!!
Exclusive Dealers where you can buy our Siemens products:
Mumbai
D J Appliances Pvt.Ltd
Shop No. 2 & 3, Modi Niwas,
S.V.Road, Santacruz (West)
Mumbai - 400 054
Phone: +[protected]/-87/-88
+[protected]
Chennai
D J Appliances Pvt. Ltd.
# 2/87, Bazulla Road, T.Nagar,
Chennai - 600 017
Phone: +[protected]/-24
Bangalore
D J Appliances Pvt.Ltd
# 1230, 26th Main, Jayanagar 9th Block,
Bangalore - 560 069
Phone: +[protected]
Pune D J Appliances Pvt.Ltd
Shop No. 17 & 18, Shangrila Garden, 31 Bundgarden Road, Near ICICI Bank, Pune - 411 001
Phone: +[protected] / 41315657
Mumbai
D J Appliances Pvt.Ltd
Shop No. 2 & 3, Modi Niwas,
S.V.Road, Santacruz (West)
Mumbai - 400 054
Phone: +[protected]/-87/-88
+[protected]
Chennai
D J Appliances Pvt. Ltd.
# 2/87, Bazulla Road, T.Nagar,
Chennai - 600 017
Phone: +[protected]/-24
Bangalore
D J Appliances Pvt.Ltd
# 1230, 26th Main, Jayanagar 9th Block,
Bangalore - 560 069
Phone: +[protected]
Pune D J Appliances Pvt.Ltd
Shop No. 17 & 18, Shangrila Garden, 31 Bundgarden Road, Near ICICI Bank, Pune - 411 001
Phone: +[protected] / 41315657
customer service enquiries please kindly contact:
AHMEDABAD BANGALORE CHENNAI
[protected] [protected]
[protected]
COCHIN DELHI HYDERABAD
[protected] [protected]
[protected] [protected]
INDORE MUMBAI PUNE
[protected] [protected]
PONDICHERRY JAIPUR LUCKNOW[protected] [protected] [protected]
AHMEDABAD BANGALORE CHENNAI
[protected] [protected]
[protected]
COCHIN DELHI HYDERABAD
[protected] [protected]
[protected] [protected]
INDORE MUMBAI PUNE
[protected] [protected]
PONDICHERRY JAIPUR LUCKNOW[protected] [protected] [protected]
Hi guys...
I'm Nagendra from Bangalore... thanks a lot for ur reviews. Today i was supposed to purchase siemens WM (Model - wm12e360in). When I talked to Sales guy @ Devi International @ Jayanagar, he strongly recommended and convinced me to go with Siemens (since its German engg). Also, he told it doesn't give any sort of problems for next 20 years!!!...Then I thought of checking the reviews here and found different scenario.
I saved my money & post purchase tension. thanks a lot. I think it is better to go with Samsung/LG/whirlpool rather than IFB/Siemens.
I'm Nagendra from Bangalore... thanks a lot for ur reviews. Today i was supposed to purchase siemens WM (Model - wm12e360in). When I talked to Sales guy @ Devi International @ Jayanagar, he strongly recommended and convinced me to go with Siemens (since its German engg). Also, he told it doesn't give any sort of problems for next 20 years!!!...Then I thought of checking the reviews here and found different scenario.
I saved my money & post purchase tension. thanks a lot. I think it is better to go with Samsung/LG/whirlpool rather than IFB/Siemens.
i strongly agree with others. servicing is bad! dishwashers, oh my god. i did not get help for a long time. finally it has gone for junk. again being a Siemens fan, committed myself into buying a new dishwaser, refrig.2 nos, oven, microwave also! Nowadays i pray daily none of my machines should not break down. If it does i am doomed!
I Inderpal Matharu, Called the service center of Siemens washing Machine for repairing our machine Siemens wm 2000, One man named Sana, (Ph no.[protected]), came home and told us, the Motor is not working, replacement motor will cost you Rs. 7000/=.
We requested him to remove the motor and we will get this repaired, since my cousin has a motor serving business, we will get this repaired. motor winding cost will be around 500/= rupees only. But this man said No and insisted, that it has to be repaired by them only and cooly took Rs. 350/= from my wife without doing any thing and went off. Later we spoke to one Mr. Anil the Service center incharge Ph.[protected], he told us, that he will call me in ten minutes., but never called..
Does the Company people are meant for cheating the customers, if our work can be done in five hundred rupees, then why should we pay 7000/=
Secondly, what for the company has charged Rs, 350/=.
I think this openly cheating the people I must report to the Cosumer court (Fourm). If the action is not taken with in two day, then I am going for legal options, not for 350/=, but for cheating the people.. Inderpal Ph[protected] /[protected] Bangalore - 29
We requested him to remove the motor and we will get this repaired, since my cousin has a motor serving business, we will get this repaired. motor winding cost will be around 500/= rupees only. But this man said No and insisted, that it has to be repaired by them only and cooly took Rs. 350/= from my wife without doing any thing and went off. Later we spoke to one Mr. Anil the Service center incharge Ph.[protected], he told us, that he will call me in ten minutes., but never called..
Does the Company people are meant for cheating the customers, if our work can be done in five hundred rupees, then why should we pay 7000/=
Secondly, what for the company has charged Rs, 350/=.
I think this openly cheating the people I must report to the Cosumer court (Fourm). If the action is not taken with in two day, then I am going for legal options, not for 350/=, but for cheating the people.. Inderpal Ph[protected] /[protected] Bangalore - 29
I Inderpal in Bangalore, we got service center of Siemens washing machine, the machanic came, checked and declared, the Motor has gone, new Motor will cost you Rs. 7000, machine to be taken to
our service center in Yashwanthpur, Bangalore. we requested him to remove the motor, since my cousin has a shop we will get this repaired. But the man insisted, no, only those people can repair that. since I was not home my wife could not decide what to do. the man took Rs. 350/= and gone. after reaching home I contected the service center but again they insisted that machine has to be taken to our service center and it will cost Rs.[protected] . but we were not convienced.
we just called next door, a small machanic, he came, spent 20 minutes, and machine started running.
I gave him Rs. 100, he left happily, and told me that every thing was fine, but because of load, the security button was tripped. thats all.
Of course we are going to report this matter to Police, that atleast other people should not get cheated.
What is surprising for us, that these people wanted to make fast money by cheating the ignorance customer, by giving wrong information, if we had given then the machine for repair, those people, would have made[protected] without doing any thing.
The service center name is ' V Care Services, 4th block, Jaynagar.
The man came to us Is SANA, Ph. [protected]. Service center No. is [protected].
I contacted the service center many times, ultimatly one man named Raju promissed me to return my
Rs. 350/= paid to them.
I request all the concerned agencies to take appropriate action, that in future such people can not cheat
the innocent customer. And Siemenes Co. also should take anote of it.
Inderpal Ph.[protected] Bangalore-30
our service center in Yashwanthpur, Bangalore. we requested him to remove the motor, since my cousin has a shop we will get this repaired. But the man insisted, no, only those people can repair that. since I was not home my wife could not decide what to do. the man took Rs. 350/= and gone. after reaching home I contected the service center but again they insisted that machine has to be taken to our service center and it will cost Rs.[protected] . but we were not convienced.
we just called next door, a small machanic, he came, spent 20 minutes, and machine started running.
I gave him Rs. 100, he left happily, and told me that every thing was fine, but because of load, the security button was tripped. thats all.
Of course we are going to report this matter to Police, that atleast other people should not get cheated.
What is surprising for us, that these people wanted to make fast money by cheating the ignorance customer, by giving wrong information, if we had given then the machine for repair, those people, would have made[protected] without doing any thing.
The service center name is ' V Care Services, 4th block, Jaynagar.
The man came to us Is SANA, Ph. [protected]. Service center No. is [protected].
I contacted the service center many times, ultimatly one man named Raju promissed me to return my
Rs. 350/= paid to them.
I request all the concerned agencies to take appropriate action, that in future such people can not cheat
the innocent customer. And Siemenes Co. also should take anote of it.
Inderpal Ph.[protected] Bangalore-30
I am Mr.Haravardhan, facing the same problem with Siemens people. I have Siemens washing machine. its models is SIWAMAT 6123 and it is German made. its door lock was broken in transport. Then I contacted the Siemens service people in Hyderabad Mr.Ramesh on his mobile [protected] some three months ago. after two days of my call Mr.Ramesh has sent two his technicians to my house. they opened the door and took the damaged part(it is door lock as described by them) and told me they will get the part and fix it in three four days. they also charged from me Rs150( Rupees One hundred and fifty) as their visiting charges. after my repeated calls they returned me saying that the part is not available.
Again after two months or so, I have the same person i.e Mr.Ramesh on the same number for not less than 10 times and explained the problem. every time he (Mr.Ramesh) that he will come and see the machine. but he never turned up. now I have no choice and I dont know whom to contact. please advice me.
Again after two months or so, I have the same person i.e Mr.Ramesh on the same number for not less than 10 times and explained the problem. every time he (Mr.Ramesh) that he will come and see the machine. but he never turned up. now I have no choice and I dont know whom to contact. please advice me.
I agree 100%. The service is very poor and they charge exorbitant rates. They offer to take the machine for just 500 to 1000 rupees. Don't buy these company products.
Siemens products are known for best in Quality and performance. The customer who wants best product in the market not choose product by seeing the advertisement but the technical feature will choose Siemens. The service response from the compnay has also improved a lot and get the immediate installation across country. I have used this machine for last 7 years and excpet 2 months back, I have never faced any issue with the machine. The quality of wash was excellent and better than my earlier whrilpool top loading machine. I will always recomed Siemens for washing machine.
I HAVE PURCHASED A SIEMENS WASHING MECHINE MODEL NO A07165 IN PERUMBAVOOR KURUVITHADAM HOME APPLIANCESS . BUT MY MECHINE IS DAMEAGED, IT COMPLAINT IS DRUM SHAFT BROKEN, IT ALOY, AFTER I KNOW THAT THIS MODEL IS MANUFACTURING COMPLAINT, SO IAM COMPLAINT KURVITHADAM.BUT NOT RESPONCE AND I AM CALLING COMPANY DIRECT SERVICE CENTER AND COMING A TECHNITION AND HE IS GO BACK.AFTER I AM CALLIG BUT HE SWICHED OFF HIS MOBILE AND AM CONTACT SERVICE CENTER BUT NOT REPLAY.SO ANY OTHER PERSON NOT PURCHASE CIEMENS WASHING MECHINE
MY ADREESS
MATHEW P.M.
PATHIYIL HOUSE
NEELESWARAM P O
KALADY
ERANAKULAM DIST KERALA
MOB [protected]
[protected]
MY ADREESS
MATHEW P.M.
PATHIYIL HOUSE
NEELESWARAM P O
KALADY
ERANAKULAM DIST KERALA
MOB [protected]
[protected]
machine not working at all. very bad engineering!!!
Siemens Washing Machine — Water Inlet valve not working
The Siemenes Washing Machine Installed at Flat no 18/5, Lodi Raod Complex is not functioning since last 4th night. The contact phone no is [protected] & alternate no is [protected]. An early action is requested.M.K. Jiwrajka
Yes...I tried to contact them for last 4 days...but no one picking the phone..33463350...someone please help me...Varathan...[protected]
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