Sify — Non-receipt of Products even after 3 weeks

I had ordered a few items from Sify mall on 13th and 14th Nov and my credit card was debited on the same day. I received four items from Ojjas on one day one item against order no s 6700349 m shipment number s[protected]m#sify-ojjas#1i.e a set of blank CDs on their Airway bill number[protected] dated 18/11/2008, whereas four items were to have been received under this order. This one item came alongwith 3 other items from order no S 671085 m i.e telescope, CD holders and toolsets. I was asked to sign receipt for four items in their delivery sheet and on four Proof of delivery notes and copies of the PODs with the invoices were given to me. So far the 3 items under s[protected] have not been received. When I contacted Sify mall they have taken an unduly long time to reply and are evasive in their answers, saying that both the couriers and I have confirmed that only one pack was delivered under order S [protected]m but that Ojjas says that all the items under this order have been despatched. The Proof of Delivery of the Airway bill number[protected] was examined and shows only one item weighing 1.9 kgs which is the weight of the blank CDs. I am not getting either the 3 items ordered or the refund of cash in lieu of these items from Sifymall. In addition an item ordered under order no s 671085 m a Transcend pendrive from Sify mall is yet to be received to date. An item under order no S [protected] a pendrive is yet to be received. Another item ordered under order no s[protected] m a Ganesh in a small temple was erroneously replaced by a Ganesha on a stand and sent back at Sifymall's instructions on 27.11.08 under Airway Bill no of Bluedart [protected] and the correct item is yet to be received. I request you to kindly take up the matter with the sellers and help in receipt of items ordered.