[Resolved] Sify — Unfair Compensation | |
Hello, I am a Sify broadband user. In January 2010 I started facing problems with the internet whereby my internet would disconnect every 2 minutes and I would not get proper ping replies from my local gateway. I wracked my head with Sify for 256 days before they were able to identify and fix the problem. I was so frustrated I asked them to end my service and refund the amount I have paid to them (I had paid for three months in advance). At that point they assured me that they will compensate me for the time lost. Anyway, fast forward to 2 months and what they have compensated me for a 11 day long internet service which is an inferior product than what I haid paid them for (my subscription was the connection with 256 kbps during the day and 512 kbps during the night, they have compensated with a 256 kbps connection good only for 11 days). I hereby am very upset with the unprofessionalism on Sify's part and failure to give me the service that I have paid them for. At this moment I want all my money back in lieu of the terrible broadband serviceand even worse customer service that they have provided to me, which included three of their customer service representatives hanging up on me within a timespan of 1 hour. I want either a fair compensation from them (these 11 days of the pathetic 256 kbps connection dont count) or all my money refunded (amount of over Rs 3000) Thanks Gaurav Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
Sir,
I am really so much frustrated with the service of Sify Voip Connetion, i have been using this service from the last 8 years but from the few months it has not been working, i have registerd a lot of complaints to the all nodal and appalete authorioty of sify ltd but they are not considering my problem even they have threatened me to do a case against me for damage of their voip instrument
it was not working properly from the last year i have complaint so many times but and his executive came here to reinstall it but could not be installed even they have send a replaced voip instument from mumbai but it could not be performed as per the sify executive Mr. Ravi,
i have send a lot of reqeust to the sify appalate authority and nodal offricer but they are not hearing me even they have told me to file a case in the court against me becaue of non working of instrument
but i m informing u that i have not touched the instrument it was installed at the teris but due to network connetivity it was not properly worked and when i request to repair if than they have not performed their duty
I am the user of Sify and i have a small business to make ISD call from this line and this line is not accessed by the sify ltd.
they are not ready to repair it they are overcharging Rs. 3000/-
i request you to kindly handle this case
from
AAJAD GULATI
[protected]
SIFY CONNECTION IS :
SIFY ID 011-[protected]