[Resolved]  Skoda — POOR AFTER-SALES SERVICE

RSL/123/08-09 November 21, 2008

The General Manager,
Mahavir Auto Diagnostics Pvt.Ltd.,
S-3/23, Zone-B, Sector-A,
Mancheswar Indl.Area,
BHUBANESWAR – 751 010.

Sub : POOR AFTER-SALES SERVICE OF SKODA OCTAVIA CAR
Regn.No.OR14J-9662 .

Dear Sir,

We are extremely sorry to invite your immediate attention to the subject matter.

As you well aware, from 02.10.2008 the above vehicle was lying idle in our Director’s residence at S-1, Civil township, Rourkela, due to starting trouble which was well intimated & regularly complaining from 03.10.08. You have deputed Mechanic 2-times during this period with no result & finally we have sent the vehicle to Bhubaneswar for repairing.

From 17.11.2008 morning to till to-day our vehicle is in your work-shop with driver, you have failed to hand-over the vehicle duly repaired in good condition.

This vehicle is a part of our business & since last more than 1½ months, we have hired one A/c vehicle of similar std. on rental which hampers our day-to-day business very badly besides financial losses.

We are at a loss to understand that this is beyond the expectation from Mahavir Auto & SKODA, supposed to be a reputed brand in the Country.

You are also well aware our plan to purchase 6(six) nos. of Skoda Laura vehicle for which discussions were going on with your sales people. In this situation/in-efficient service from your side, we will be constrained to switch over to other Dealers.

Instead of offering better services to customers, you have put us in great trouble. We are deeply hurt as we have excellent dealings with you since long back.

Please look into the matter personally/seriously & deliver the vehicle immediately after rectifying the defects. Your immediate action in the matter is solicited.

Thanking you,
Sincerely yours,
REXON STRIPS LIMITED
Manager Commercial.
Copy to: Skoda Auto India Pvt.Ltd., A-1/1, MIDC, Five Star Indl.Area, Shendra, Aurangabad – 431 201. – for kind information & immediate action.