[Resolved]  Skoda — service matter

From,
A.G. Mines
Ashwath. S. Gaonkar
2nd Phase, Plot No.48B,
Tarihal Industrial Area
Hubli-30

To,
SKODA Auto



Subject: Mahant Motors Hubli using SKODA Brand even after cancellation of
Dealership license and spoiling SKODA brand image.

I, Mr. Ashwath. S. Gaonkar purchased SKODA Octavia (L&K) from M/s. Mahant Motors, Hubli 1½ years ago. (19th Nov 2007). My vehicle number is KA-25-M675 (Serial No.AGH1U47A010342, Chassi No.TMBAGH1U47A010342 and Engine No.ALHE21196).
By the time of purchase we got a assurance of 3 years warranty (or 60, 000kms) but on[protected] when we approached Mahant Motros, Hubli for 4th Service, we got a negative answer from Service Manager (Mr. Mahesh) telling that “SKODA Company” cancelled this offer in Karnataka & by doing this company is cheating its valuable customer network in Karnataka. It was really hard to believe and the same time he said they can do only paid service. We felt sad about the companies approach towards customer. So I contacted Mr. Ganesh, Skoda Auto Service incharge of North Karnataka. He suggested me to get the service done in Shrine Auto Kolhapur service centre (Maharashtra). From here a series of problems started I took a appointment (Mr. Milin) and dropped our vehicle on[protected] for services after our 4hrs drive. After a inspection service center people noted down the problems. The A/c was not working, head lights were off and wiper was not working. Then they told us to collect the vehicle at 6.00pm when we were waiting for the service done at 4.00pm the service manager Mr. Milin said he cannot do service for vehicle which purchased in Karnataka.
Once again we got shocked. We suffered a lot to drive back home without a head lights and cost of our life. It was really depressing after all this incident. I contacted customer care and registered a complaint ID:11D118709.
When I contacted a customer care we got a shocking news that M/s. Mahant Motors, Hubli licence of dealership was cancelled. After being a owner of Skoda we were not aware of the development and still M/s. Mahant Motors, Hubli is running under SKODA brand name service and spare parts are also available.
I am in dilemma that who is misguiding M/s. Mahant Motors, Hubli or Customer care?
Finally the customer who trusted SKODA as brand are facing the problem. If it continues it will loose its brand image. SKODA has to take immediate action against the people; who are misusing the brand name for their greed.
One more interesting thing is Mr. Mahesh of Mahant Motors, Hubli and Mr. Ganesh of North Karnataka SKODA incharge is still in touch.

Please clarify the following.
 Is 3 years warranty scheme is cancelled in Karnataka as told by Mr. Mahesh from Mahant?
 Where I have to get the service done in Karnataka only? Why not in rest of India?
 Is anybody can run service station in your brand name without your authorization?
 Are you Ok with the customer’s harassment?

I would like to have your replay on above issues immediately and solve our problem. Otherwise I would like to go to all legal measures get the justice and filing case in Consumer Court about cheat and mental harassment. We would like to release the press statement to show how a customer goes cheated from a prestigious company SKODA Auto.
Once again I would a like to request you to take the action against the M/s. Mahant Motors, Hubli who are misusing your brand name and Kolhapur service station for not taking care of customer’s problem and guide us to resolve our problem.
Thanks and regards




Sd/-
(ASHWATH GAONKAR)