[Resolved]  Skoda — Service

I am Gopi Krishna, me and our family, die hard fans of SKODA cars and the quality of product. But soon we realized that after sales and services are so pathetic. I am working in SIEMENS and found of quality German products.

I am living in Mumbai and my car(Skoda octavia) get serviced at Mahavir auto(Hyderabad) on 13th of July 2011.They kept my car in showroom for 3 days and the service is for timing belt change. Usually this replacement of timing belt will take for one day. The service adviser Mr.Gangadhar had informed us the alternator pulley also need to be changed and same will be done third party vendor through Mahavir auto. The total charges of service cost went up to Rs 25,000.00.The cost is not a problem and charges are as per cost sheet, but the actual problem started after receiving the car.

1. Some peculiar sound coming when A/C switched ON. Means faulty alternator wheel is replaced with faulty wheel.
2. Interiors cloth teared and came out of all door panels due to wash.
3. Geneshji idol is missing from Dash board. When i complaint to service adviser he told me that in wash section other religion people are working so they might have dislodged gaheshji idol and thrown into drainage.(We hurt a lot)
4.Roof cloth is came out next day and hanging due to roof wash and for repairing same will be cost me Rs 14000.00 now.
5. Cigaratte/Gloove box is broken. I immediately brought to notice of service adviser and get replaced with black colour instead of silver colour.
6. Cup handler is not functioning properly. Now it is always open.
7. Central locking system was not working properly for one door before service. But after service central locking system is not working for three doors. Service adviser told us to replace three door locks and will be cost around 6,000.00 each.
8. Reported when an applied break at speed above 80 km/h car steering was whubbling.He told me that after wheel alignment it will be rectified. But not resolved after alignment of wheel.

I noticed that, this service of Skoda dealers is so horrible across India and now a days that soon Skoda fate will be as happened what happened to FIAT.Now, I am seriously thinking to change my car and ready to say GOODBYE to Skoda.