[Resolved]  Skoda — deficiency in service

Address:Agra, Uttar Pradesh

sir, i have send my scoda fabis car on 07/09/1013 for service, there was a complaint of staring but till today not repaired while the manger close the job without resolving the problem and staff also committed theft of diesel from my car in the compelling circumstances i took the taxi for day to day work and paying charges for the same its all due to deficiency in service of Scoda company and also caused mental pain, for the same i had made complaint on toll free no. bearing complaint no. SPL37219 and also not ready to pay the charges for taxi from the date 07/09/13. Kindly do needful Virendra Kumar Agrawal [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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I have a Skoda Octavia Rider since 2005. Unfortunately my comfort and Joy in driving the Car all these years, was always disproportionately lower than the discomfort and pain i had whenever i took the car to the Skoda service workshops.
I have in the last seven years yet to find a skoda workshop in Delhi which is even partially ethical or honest. God knows why SKODA Head Office is sleeping.
Replacing good parts with old and faulty parts/ billing for genuine skoda parts but installing duplicate parts/ and worst of all giving huge estimates for repairs running in lacs, for work which is not required. I have on at least three occasions had to search for mechanics outside Skoda workshops to get jobs done- which was not only done at one fourth the cost, but more frustrating was finding out that Skoda repair estimates covered work which was not required.
In the most recent case of a month ago, my car panel showed a engine oil warning sign. Initial visits to the workshop let to no feedback. Subsequently the engine started missing and a bit of noise from the engine tapets/ valves led me to take it back to the workshop. The first one, though capable o[censored]sing its computer scan, gave me an estimate of 1.5 lacs, saying only after opening the engine/ etc we can tell what is the problem. Not being satisfied, i went to another service workshop. They changed the fuel pump, timing belt, but for the main problem, again gave no answer but gave a long list of items to replace- estimate to two lacs. I was now forced to look outside for a car mechanic, who told me that the problem is either a choked pick up suction pipe or a defective Oil pump.Surely Skoda could have told me so also. But they are more interested in fleecing the customer. I feel sorry that Skoda has ruined its brand due to poor, pathetic service management.

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