[Resolved]  Skoda — Airbag fault in Laura

Address:

Delhi

From: Puneet mittal


This is regarding my car no. DL-2FGG-0039 which was serviced on 21 july 2011 in wazirpur fahrenheit automobiles branch, Delhi. At that time, car was showing some airbag fault which hadbeen mentioned in the job card . Unfortunately my car had a major accident on highway on 26 july 2011. The accident was a major one as it is evident from condition of the car. Car was badly hit from the front and rear pillar but no airbag was opened. But according to me or anyone who has seen the photograph of the accidental car, in this accident all the airbags should have been opened as the car was hit from front as well as sideways directly on to the pillars. I have purchased a luxury car for my father for its safety features but in this accident apart from physical injuries he suffered from slip disc & various joint pains and now he is completely on bed rest.

When I asked for the reason of not opening of airbag , a form was filled and after so many days an unsatisfactory response has come that
Because car was hit in a way that sensors did not detect the impact and that's why airbags didn't get opened.

It is very disgusting that in a major accident like this, it's major safety features didn't work.
More over a customer doesn't get proper response from the service centre. I left my car in Fahrenheit on 26 July 2011 and today on 15 September 2011 after about one & half month later I got that unsatisfactory response.

I don't know why the company people always try to cheat customers.
Please do take some action in this regard

Thanks

[protected]