[Resolved]  Skoda — ill trained dealership

Address:

Delhi

Bought a SKODA laura l&k from jai motors Delhi. It was garaged the next day because of electronics. Dealership/service centre could not 'repair' the defect. Car was garaged for 15 days on the pretext that 'skoda engineers are coming from aurangabad' etc. Committed that i could hire a taxi @ 2000/-day,. luckily i hired the taxi for just 3 days and have sent them a claim. For 3 months measely 4800/- has not been paid on a 21 lakh rs car garaged for 15 days!Dearship is JAI MOTORS IN DELHI. The questions to be asked are:
1 They have this fancy sounding CRM deptt-many people employed but so poor when they face 'moment of truth'
2 Skoda has stuffed the car with electronics but it is a problem-every other day some defect comes up and dealership is unable to handle because it is electronics"
3For a measely 4800/- if i go to the consumer court, i could get huge damages-the CRM deptt does not understand
4 Every time i narrate this to my friends, skoda looses apotential customer. Maybe tthey have alreadt lost 10 + because of jai motors and poor service
And the co website has nothing to capture this extream frustration of a customer
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