[Resolved]  Skoda India — Harassment by Skoda dealer

Address:

Faridabad, Haryana

Sir, I had booked the new Skoda Octavia under the name of my firm Bindoo Gas Service at Arshia Motors Faridabad for which i had given a cash deposit of 1 lac rupees on 26/09/13 and a furthur cheque of 15 lac rupees on 01/10/13. I was told by the sales executive that the maximum cost of the top model automatic would be less than 19 lac. when the rate came out it was 22.2 lacs which was a big increase from the estimated quoted price. Still since i really liked the car, i decided to go ahead and purchase it. But i was informed by sales executive from Arshia Motors that due to unavailability of cars, my delivery would take place at the end of the month and IF I NEEDED THE CAR EARLIER THEN I WOULD HAVE TO PAY A PREMIUM OF 1-1.5 lac rupees. I found this strange and decided to verify the facts with other skoda dealerships in Delhi and Gurgaon. To my surprise the first dealership i called (Jai Auto) situated at Mathura Road New Delhi, responded immediately to my query and were very warm and polite in their dealing. They said that i could have the car the same day in the evening. A special mention to Mr Shashank, who made the whole experiance of buying the new SKODA OCTAVIA a delightful one.I bought the Skoda Octavia automatic top model on the same day. What I don't understand is that how come the car is being sold (or at least quoted to be sold) at a premium at one Skoda Showroom (Arshia Motors) inspite of pre booking and inspite of the fact that i had already payed 16 lac rupees in advance, whereas in another Skoda Showroom (Jai Auto) i was not asked to pay even 1 rupee premium and without prior booking I was able buy the car on the same day itself? Now comming to the main problem which i am facing. I cancelled my booking at Arshia Motors on 06/10/13 and i asked for a refund on the amount (rs 16 Lac) which i had payed in advance. I was told that i would get it in a few days. Today morning I called up Arshia Motors to enquire about my refund and to my surprise I was told that the MD was not in town hence it would take two weeks more. I am surprised that there is such a huge difference in professionalism in Skoda Dealerships. On the one hand there is Jai Auto, from whom i purchased the car, they made me feel like a king. And on the other hand there is Arshia motors, who were giving me late delivery and asking for a premium and are now delaying my refund. Please help me get my refund check as soon as possible. Hoping for a favourable response New Skoda Octavia owner Salil Mehta Bindoo Gas Service Faridabad [protected]