[Resolved]  Skoda Laura — Faulty parts

Address:

Patiala, Punjab

ubject: my experience with skoda and skoda laura



I bought my skoda laura L&K, MT with great joy and pride on 14th March 2007 and had high expectations from the car and its company. I would like to share my experience over the years with you:



1. Only a few days after the purchase- Car failed to start at my workplace. I contacted the workshop and the engineer came with a service battery and the car was taken to the workshop. Report: Battery connectors were loose (portrays the kind of quality check before delivery of a new car- not to mention the top model of the variant)





2. AIr Bag fault- 4-5 times over 3 years- repaired/Cables/connectors changed multiple times



3. Suspension-uncomfortable ride- addressed during 1st 10,000 KM's- Some cleaning done. After the warranty got over in march 2008- Advised replacement in April 2008- Shockers replaced at full cost ( No responsibility taken by Skoda)





3. AC cooling- a constant complaint at every service

Report: working ok- every time. I noticed that after about 1 year of purchase the cooling was gradually going down, to the extent that the rear seat ac duct was always throwing warm air- The same was communicated to the workshop, but i was told that things are fine.

Not until Nov last year when the AC completely broke down and i was told to get it replaced. I requested the workshop to communicate the matter with skoda india as this was a problem ever since the car was purchased. The team at krishna auto told me that the matter was put to skoda india and the request has been denied as my car had already done more than 70,000KM's.

I was told that the AC compressor and the condensor needs to be changed and i have to shell out about 70,000( No responsibility taken by Skoda)

I tried to enquire as to what was the need to change the condensor: No relevant or convincing answer( Company policy it seems)





Harassed and distressed i contacted few of my friends who have skoda laura and looked up on the net for a solution.

Answer was very clear

Skoda laura has been having the problem with its air conditioning right from the very beginning and with almost all the cars sold- (Countless number of dissatisfied customers on indian roads- but skoda just wants to delay the issues till the warranty and its responsibility is over)

I then came to know from one of my friend that all that is required is to change the AC compressor- Which i got done from a local workshop- Sanden compressor installed at Rs 20,000 and working great for last 3 months, Cooling even better than the original compressor- Just proves that it was never required to change the condensor which you were very adament

The reason that i am writing to you at this stage is to express my dissatisfaction with the company for the reasons:





1. Failing to take responsibility with a faulty product( When Honda and Toyota can admit and recall their vehicles all around the world to replace faulty products- Why can't Skoda india)

2. Misguidance and over charging for replacement of parts and replacing parts that donot need replacement

3. Other frequent problems with skoda laura- Horn, AC condensor cooling fan, Turbo, clutch plates ..etc. the list is endless; as are the unsatisfied costumers





I have deep regards for the engineers at krishna auto chandigarh who have tried to help me at every step and repeatedly provide service for the everlasting problems.

Kindly take note of above and try rescue the fading charm, integrity and reliability of skoda india. Just as i heard in a car show that don't ever buy a skoda laura the reason" if you have one and take it to the workshop, you might enter in a suit or pants, but would come out in shorts"