[Resolved]  Skoda — exchange of parts and lack of service

Address:

Odisha

Dear Authority,

This is Saurav Sranagi. I have been a loyal user of your [Brand] Skoda Company for last 1 years and I appreciate your car mechanism. One of the important reasons to buy Skoda Fabia Ambiente 1.4 TDI was safety and organized mechanism. But after having a fatality, a small crash of my car by a 2 whileer on 21st Oct, i found problem in my power steering . In this crash, wheeler hit in the driver door and in the front right wheel. after that the steering was jammed , which in turn led to unsafe and at risk to my life.

From that day till 14th of Dec vehicle is at Skoda Mahabir Auto Showroom, Bhubaneswar. Customer care department Chief helped sending trained mechanics, engineer team to find out cause but were unable to come to any conclusion regard After repeated Nagging after on 14th Dec, Aurangabad customer care department said that the complaint (Number: 03153) has been launched to Skoda Co. & asked to wait for a week to get the relevant answer but this week went for 60days but still no answer.

I have talked to many responsible senior officers of MAHABIR AUTO ,Bhubaneswar but what I felt is just ignorance as they say non-availability of parts. After this accident, your staff has not provided me proper service and help. Are these officers are just to give reminder calls & nag for new customers who made calls regarding Enquiry or Quotation? Life seems to come to standstill after this incident. I am helpless to figure it out how to recover this huge financial outlay for mental trauma and car damage. Monetary compensation becomes very essential at this point of time from our reputed automobile company.

I request you to look into the matter and expect that Skoda Co. satisfies up to my level of satisfaction where the company offers new one in replacement to the defective parts . I believe not to get into legal issues by seeking an adviser with such brand company as we are link with some media news company"KAMYAB TV" in Orissa and i do not want to go on air for this issue. I look forward to build long lasting relation with your company by seeking a positive response and solution where I and company both satisfy.

Awaiting for quick positive response,

Thanking you,


Sincerely,
Saurav Sarangi
Mb-[protected]
Mb-[protected]


--
with regards

--
KAMYAB TELEVISION PVT. LTD
KAMYAB OVERSEAS PVT.LTD
KAMYAB EXPORTS PVT. LTD
Mr.Saurav Sarangi
Tel:(M)[protected]
[protected]@live.in
[protected]@gmail.com
Plot No: N1 / 243, IRC Village,
Nayapalli, Bhubaneswar - 751023
Orissa (India)
Tel / Fax No :[protected] / 2551873