[Resolved]  Skoda — Poor Service resulting into AC not working

Address:

Gautam Buddha Nagar, Uttar Pradesh

Dear Sir,

This is regarding complaint i logged a week back regarding AC in my car not working. No resolution has been provided till now either by customer care OR by Nawab Motors.

I wanted to bring to your notice that i am getting my car serviced from Nawab motors from last 3 services (as it is the only service station in town). I switched to Nawab motors from Arshia Motors Faridabad because of Poor Quality of service at Arshia, but it seems Nawab has turned out to be more pain than Arshia.

I would request you to pick up history of services of my car right from Service 0 ( AC not working just after i bought car) from Arshia motors to serivce 3 from Nawab Motors.

Every time i gave my car for service i had worst surprises to come. First time i gave my car for servicing to Arshia, they left a major & very life threatening fault in my car due to which my car used to switch off ( and yes i meant switch off) randomly while driving all of a sudden. It was hard time for me to get it rectified as it tool 2 -3 sittings with Arshia to figure out that there was some wiring in my driver door which was left loose casing my car to randomly shut down leaving no power in car randomly during driving and steering wheel locked as there is no power. That could have happened on any speed from 0 - 100. I hope you get the seriousness of the problem.

Due this kind of issues with Arshia, i had to switch to Nawab motors and then...

2nd service:
While drivng back home just after service from Nawab motors, my car suddenly shut down in the middle of the road in night. I called up for crane to take my car to Nawab motors but noting was available at Nawab. Somebody suggested that i should check the battery terminals. To my surprise, battery terminals were left loose which disconnected battery altogether and hence no power.

3rd Service:
I got my 3rd service done again from Nawab Motors on 15th October 2012. Just a few days after the service ( 2 may be 3 days) on normal driving home to office, i got an indicator blinking in my car saying "Engine Malfunction", I don't know what they did to car whether they left something unfinished or changed some parts, i don't know. I called up and Nawab and gave my car for rectification of this issue.
When i got my car back after the fix, as an aware customer, i asked what was the cause and what is it they did to rectify the problem. The technician said nothing was found wrong but the indicator is not blinking now. When inquired further he said i have just flushed the indicator. I was not happy with the explanation but thought that he is more skilled and experienced to handle the issue.


Now, a few months after the 3rd service, again the same old indicator started blinking saying "Engine Malfunction". I called up Nawab motors that the issue has again risen up. And i would like to get my car serviced. I was made to talk to the technician. He saw my record and suggested that i have driven just 10,000 Km after the service and i can drive my car for a[protected] kms more as this issue could be because of hot whether and there is nothing to worry. As i take advice from my service station i took this one as well and thinking it as an expert advice and started driving my car.


After a few days, Ac in my car stopped working. I sent my car for service and they said multiple parts (relay & radiator fan) need to be replaced and it is going to cost me 25-30 K apart from the service charges (13K). I was shocked to hear that and logged a complaint on Skoda customer care. When i asked further the technician (Dharmendra) told me that it was due to the "Engine Malfunction" indicator shown on the panel. When i told this to Mr Aamir manager Nawab motors that this was because of the same indication, the technician was made to keep quiet as it might reveal their fault.

I did talk to Aamir (manger) and Mr Koshi (GM) Nawab motors on this issue but nobody is able to see justification in my complaint that the issue is caused by improper servicing and incorrect advice from Nawab motors.

I have repeatedly asked customer care to provide me with number of Zonal head Skoda motors, but nobody is able to help me with that.

I am really frustrated as nobody is listening to my complaint since last one week. I would request you to look into this matter ASAP. Do look at my service history at Arshia and Nawab motors.

I really liked the car i bought but it has been made worse after each service. I was almost becoming a loyal customer by purchasing another Skoda car but this instance has really struck be hard for poor after sales service.

Sandip