Skoda — Refusal of service for within warranty car

Address:

Delhi

Air Conditioner of my car Skoda Laura ( L&K) Stopped working . The car is within warranty.The car was sent to Jai Auto mohan Cooperative, from where it was bought and this was the sequence of events:
1. Dealer refused to take the car, says it will take 10 days to examine the car. Then I have to leave tthe car at his workshop for 2 days. He will photograph the defective part, send papers to skoda at aurangabad or poona(?). It will take 10-15 days for the sanction to come. Then I should "take time" wait another 10 days and leave the car for 5 days!
2.There can be nothing more "customer unfriendly" than the above, in terms of process and customer care. A customer who has paid 21 lakhs has to use the car without AC in summers for 45 days .
3. 'customer care consist of "ill-trained"messangers who just disconnect the phone and ask the customer to speak with 'WORKS MANAGER" .Works Manager Rakesh is a rude man cursing the company that employs him + the horrible quality og Skoda.
Skoda's web site does not give phone number of any responsible manager, service head nothing. The company
1 Has a quality problem
2 Ill trained and rude dealer ship
3. Pooor customer unfriendly process
4 No way to understand or adress a customer problem
Even small appliances companies selling ticket items of Rs 1000 have processes that are so customer friendly.
Skodas top leadership team needs to reflect and correct this + adress my problem.
sw