Snapdeal — cheating by snap deal

Address:Howrah, West Bengal

I ordered a maxima gold braclet divine watch on snap deal. They processed it in 7 working days and when i opened my parcel i got to see that i got a totally different watch. It was a leather strap watch . I called them to log a complain. they told that my complain will be processed in 24 working hour.
after 5 days i got a call from snap deal and they told me that please return back the watch and 12 days after they will get the product return, they will send me the watch i ordered.
Is this the service provided by Snap Deal.

complaint no(341049).
suborder no[protected]

order no.[protected]

regards
Priya ranjan singh
Wipro Technologies
Mob No. [protected]
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