[Resolved]  Snapdeal — Cheating in Refund

Address:

Panchkula, Haryana

It's very unfortunate that after using SnapDeal for almost 2 years and ordering numerous products and services, they still don't think their customer worthy for transparent services.

Few weeks back I ordered couple of cosmetic products from SnapDeal. The order was delivered but on finding out the cheap quality of the product I asked customer care to take back the product and refund my amount the very same day.

First of all, I was astounded to hear the customer care guy saying that they can't refund and take the product back, although it's clearly mentioned on the site that customer can return the product if the seal and brand is not damaged.

Secondly when the delivery guy came to take the product, I was given refund of only 1 item and the second item refund was not given. Despite of several complaints and emails, there is no word from the customer care on this.

I urge my fellow online shoppers to avoid using SnapDeal. There are other better options like "DealsAndYou", "DealsForYou", "HomeShop18", "Yepme", "Jabong" and "Tradus".
The servises of above online portals are quite good and refund policies quite transparent.