[Resolved]  Snapdeal — Defective product, missing items in delivery and bad service

Address:

Pune, Maharashtra

I had ordered (Order no [protected]) Amkette Nexus 6D Wireless Desktop Combo from Snapdeal (along with Free Amkette Compact Cleaning Kit) on 21st March 2013. Initially I had received a defective keyboard which used to shake on flat surfaces. Later I had returned the same to Snapdeal for replacement or refund.
After a large no of phone calls to their customer support and follow-up, they returned the same box packing to me on 19th April 2013 almost 3 weeks after I registered the complaint. Also, they did not deliver the Amkette cleaning kit which I got with first delivery (I did return the cleaning kit to Snapdeal along with defective product). I have few complaints about Snapdeal customer service
1. Customer support never updates the status of the complaint or calls customer. Their phone lines are busy most of the time and for each email, you get an automated reply without any action.
2. After waiting for 3 weeks, they delivered me the same box without any invoice details, freebie and warantee card.
3. This is very unprofessional behavior by Snapdeal customer support, they take customers for granted.

I am not sure if my complaint would be resolved by them but people planning to do business on Snapdeal should be aware of pathetic service of Snapdeal.