[Resolved]  Snapdeal — Deficiency in service

Address:

West Bengal

Dear Sir,

This is in reference to the subject order number which is[protected]

It’s a complaint on the pathetic and defficient service of your company which has no goodwill in the market. The subject deal was purchased after going through the relevant terms and conditions. The subject deal was of a restaurant in Kolkata named “The Sonnet”. When i called up today for prior appointment to book a table the concerned person in the Hotel said “Our tables are fully booked for tonight” BUT when i called from a different number and did not announce in advance of the coupon of SnapDeal they readily accepted the booking. Further after the confirmation when i said i have coupon they said you cannot use the same.

Where was it written in the deal that you cannot use the same on Saturdays and Sundays?? Is this the repute of your company??Your vendors are denying service on the use of your name??NOTHING BUT MORAL HARASSMENT AND EMBARASMENT.

Further when i called up the customer care : Miss Ahira said “ i Can’t commit to get you a table today,if you want we can get the money refunded”
This is the way your customers are being handled in such rude tones. I don’t know how you tend to keep your customers.

Hope you can improve, although i see no scope for the same.

PS : HOPE THE MONEY GETS REFUNDED IN TIME. PLEASE STOP FOOLING PEOPLE AND MENTION THE TERMS AND CONDITIONS PROPERLY. FOR EXAMPLE: IN THE INSTANT CASE IT SHOULD HAVE BEEN WRITTEN THE DEAL CANNOT BE USED ON WEEK ENDS.