Snapdeal — brand imitation

Address:

Central Delhi, Delhi

order no[protected]
this is d order i placed for a Beverly Hills Polo Club Watch of rs 3150 @only rs 500/-
now d watch i received was even poorer in quality than d cheap imitation sold out at rs 100 by any roadside vendor

so i reported it
complaint no 188419
and they promisd to replace it after examining it.

so i returned it
sub order no[protected]

i shared d awb no [protected] by email and also ovr d phone to CSE. I was told dat i will get a call from their products team and d watch will be replaced within a week.

after 1 week when i didnt recieve any notification by any means i called them and i was told dat d product is out of stock and i will my money back by cheque after 21 business days i.e., 1 MONTH....

this is PATHETIC......

I want a person of authority to contact me directly and give me my money immediately with an apology note.