Snapdeal — Have Not been delivered the product after i have paid the money

Address:

Srinagar, Jammu and Kashmir

I bought Karbon Titanium S5 from Snap deal whose cost was 11990/- and Order number was[protected] , received it on 21st may but the product was faulty and wrong of specifications( colour was deep blue instead of black that i ordered ) so the very next day i filed a complaint and they promised me to make an arrangement for picking up the phone back but they never did so finally i shipped them the product on 7th June and they confirmed that they have received the product on 17th June and asked to wait for 48 hours and they will ship me the product back,, but today its 7th June and still they haven't done any thing, and i m fed up , its been one month now and nothing have been done yet. i want my money back, or my phone. please do something