Snapdeal — Innovative way to Cheat

Address:

Delhi

I had ordered a micromax Canvas HD (order id[protected] on[protected] worth Rs. 13990/-
After waiting for a month , on[protected], they mailed me that , the shipping will be delayed by another 10 days.
Apparently the price of the phone has been increased , but they will still deliver at old price. (As if the customer ever bears the expense of price increase after purchasing a product) . I still accepted that .

After 10 days, they updated the status as Shipped with ecom courier tracking no[protected] .
After two days, the courier company updated the status as Shipment lost.
I called up Snapdeal and they said they will resolve it within 24-48 hours.
After two days I again called up and they said they will resolve it within another 24-48 hours ( one customer care guy even told that they will deliver for sure).
Now on[protected] , they mailed me that they will refund my money and not give another product.
After two months of harassment , I'll have to bear the price rise by buying from someone else at higher price.

This is an intended scam they played with me and kept my money to earn interests.
Otherwise they would have delivered another product.