Snapdeal — Order not received

Binesh Balakrishnan

Address:

Karnataka

I ordered a product through Snapdeal on 23rd May '12(Order ID#[protected], and haven't received the product.
I get confusing replies from Snapdeal and AFL helpdesk(Their inefficient courier service).
When I contact snapdeal via their email helpline, I get a reply that they have shipped the order, and I'm asked to contact the courier service.
When I contact their AFL courier service, they say the consignment has been returned, and snapdeal team has to send orders to re-ship it.

I still can't understand how consignment can be returned. I have given my office address as the shipping address, and the security guy at my office would have definitely informed me, if someone had come to deliver a courier.

Totally confused and frustrated by the service provided by Snapdeal and their courier service team. This is totally ridiculous!!

Please HELP !!!

Thanks,
Binesh

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Comments

jivansj

from Karjat, Maharashtra

I HAD PLACE AN ORDER ON OCTOBER 28, 2014 REGARDING A CELL PHONE. THE AMOUNT HAS BEEN DEDUCTED FROM THE ACCOUNT. I RECEIVED A MAIL THAT IT WILL BE DELIVERED BY NOVEMBER 04, 2014. I DID NOT GET IT. AFTER NOVEMBER 04, THE ESTIMATED DELIVERY DATE WAS UPDATED TO NOVEMBER 10, 2014. AGAIN THE ESTIMATED DELIVERY DATE WAS UPDATED TO NOVEMBER 15, 2014. ON NOVEMBER 19, 2014 THEIR WEBSITE STILL SHOWS ESTIMATED DELIVERY BY NOVEMBER 15, 2014. FROM NOVEMBER 04 -19, 2014 I HAVE MADE REPEATED CALLS TO SNAPDEAL AND THE COURIER THE COURIER ECOM EXPRESS, I DO NOT KNOW THE STATUS. I MUST HAVE SPENT RS. 500.00 ON STD CALLS TO SNAPDEAL AND ECOM EXPRESS. THE ECOM EXPRESS HAS RECEIVED THE PRODUCT ON OCTOBER 30, 2014 AND ITS STILL SHOWS IN TRANSIT. THEIR WEBSITE TOO IS UN UPDATED . THEY ARE LEAST BOTHERED ABOUT UPDATING THE WEBSITE OR INTIMATING THE CUSTOMER AND GIVES FALSE PROMISE OF WE WILL GET BACK TO YOU IN 24-48 HRS AND YOUR CASE WILL BE RESOLVED. NOTHING HAS HAPPENED.

shikhasr

from Beawar, Rajasthan

On 12th june i have ordered pigeon gas stove of 4 burners of order id[protected] i had ordered it urgently by asking them previously that whether i will receive it on 20th june or not they answered that yes u can order it.After then i ordered it by paying Rs 4728 as it was a pre paid order.Bt now ehen i am asking them for my order they are denying that we cannot assure you when u will be able to receive it.

Please tell me who will take care of this.
my mail id-shikhasr.[protected]@gmail.com

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear shikhasr,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear shikhasr,

We wish to inform you that the concern highlighted by you has been resolved and the same has been communicated to you. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Snapdeal Online Team