[Resolved]  Snapdeal — Product not delivered even after 17 days of placing order

Address:

Uttar Pradesh

This is regarding the order number[protected] which was placed on 14-Apr-2013 with Est.Delivery date 'On or Before
20/Apr/2013'. The complete amount(1512/-) has been paid for the same while placing the order only.

I havent recieved the product yet and no one contacted me since 23rd April 2013 as conveyed to me when I first made a complain (Ticket no. 2000007)

Also I am unable to contact the customer care support team even after trying to call on following numbers:
[protected]/[protected]/[protected]
[protected]
[protected]

It has been more than 15 days after placing the order and no proper response had been provided from their side.

I had dropped a mail on '[protected]@snapdeal.com' and spoke to customer care representatives on 30th April(Deepak) where they promised to deliver it on 1st April, then on 1st april(Himanshu) where they again promised that some senior officer will call back in half an hour, as expected no one reverted, then again on 2nd May(Spoke to abhishek) I finally requested to cancel the order and they promised that in half an hour will receive a call from them which again never came.
Now trying to call since evening.. wasted two hours nobody responded.

Also this product is covered under TrustPay which says 'If the order is not delivered within 10 days after the order is dispatched, TrustPay guarantees refund of the money you have paid for the product'

This type of pathetic response was never expected from SNAPDEAL atleast when the custoomer is too ol and always ben making payments in advance.

They are not even refunding the amount as per TrustPay and not responding as well.

somebody please help.

Thanks in advance