Snapdeal — refund against cancellation of order

Address:Bangalore, Karnataka

hi, I have placed an ordered on 17-aug-13 for a mobile. It was more than one month but it has not been delivered to me. So i cancelled the order on 4th-oct-13. and i got confirmation mail about the cancellation and the refund will be within 5-7 days. But today is 23-oct-13 and i have not been received the refund. What should i do. i have already mail 3 times but the same reply that " It will refund within 5-7 days". 19 days has gone. should i case a file against Snapdeal or what. My order id-[protected] date[protected] The received mail. In case of any further assistance or clarification on this issue, please reply back to this email. Snapdeal Support, Oct 03 09:54 (IST): Dear Bibhu, Thank you for contacting Snapdeal.com. Please accept our sincere apologies for the inconvenience you have experienced. This email is in regards to your complaint against the undelivered product. This is to bring to your notice that as per the update received from the courier company, your order has been lost. We are forwarding your request for the refund and once the refund will be processed the amount will be credited into your credit card account within 7-10 working days. Please bear with us in the interim. We request you to kindly place the order again, so that we will be able to deliver the product to you. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com [protected][protected][protected][protected][protected][protected]------
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Dear Bhiburanjan Panda,

Sorry for the inconvenience. This is to inform you that your concern listed 23 Oct 2013 has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team
hi,
i have already sent a mail at your given address, after i posted the complain here at "consumercomplainest". because i have not received any clarification from you side, , , , ,

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