[Resolved]  Snapdeal — wrong delivery and non delivery of commitment

Address:

Bangalore, Karnataka

I had placed an order in snapdeal on 17th May'13 order number[protected], i have a wrong product delivered, and from the time i have highlighted this, the customer service team has been nothing but a pathetic and non committed team, which has only been giving me false time for resolution and hardly has made an attempt to get things resolved.. so far i have sopped in many online shops, and found good service.. however snap deal is the most ridiculous, i think they have a bunch of monkeys working there. I have only experienced sheer displeasure from the time i have placed an order with them. even after escalating this to the CEO Kunal Bhal, i have not received any response, this shows the kind of leader that is leading such a company.

its been more than 10 days now, there is no resolution to my initial complaint, everytime they they call even to tell hi, and give me a 2 day TAT until i hear from them next and mostly, they have failed in meeting all the timeliness.

With such service, i would only recommend them to shut shop and go home, if they cant be customer orientated.


and complaint number 2134780.