[Resolved]  Snehanjali Retail Pvt. Ltd. — Harassment by Customer

Address:

Mumbai City, Maharashtra

I had purchased Sony LCD TV (KLV-32CX420) on 25/12/2011 and a DVD player (DAV - TZ 210) on 31/12/2011). Both these products were purchased from Snehanjali Retail Pvt Ltd whose address is :- Sheetal Snehanjali, Sheetal Nagar, Nr. Rasaaz Multiplex, Mira Road - East, Dist. Thane - 401103.
Payment of the same was done at their other branch at Kandivali (West) as the same was near my residence.
After almost 10 days, I went to their Kandivali (West) shop for collecting the product (as instructed by Mr. Darshan from Snehanjali, Mira Road), I was harassed by the staff (Mr. Irfan) as well as the manager of the staff stating they will not give the product to me and I have to follow up with the shop where I had placed the order. I had argued a lot, but all in vain. Not only this, I asked the manager of the shop to provide me the contact details of their owner (which as per RTI ACT, a customer has full rights), but the manager denied stating we will not give you any such details, you do whatever you want to.
This was not enough, its been 6 months now and I have not received the bill as yet. I have been asking for it many times. The showroom person Mr. Darshan, is lingering the matter. Upon urging for the bill (which is my right), Mr. Darshan sent me a plain paper stating the details of the product, but the same has no signature or stamp to authenticate the same.
I urge you to take up this matter with SONY INDIA as well as SNEHANJALI and provide me the ORIGINAL BILL as well as an APOLOGY letter from from Snehanjali for the harassement that I had to suffer.