[Resolved]  Sony / Bravia LCD TV — Defect in Panel & Motherboard with in 11 & 22 months of purchase respectively

SONY/BRAVIA TV — Defect in Panel & Motherboard with in 11 & 22 months of purchase respectively

NOIDA
5.4.2011
Dear Sony India Ltd.
On 30.7.2011, my Sony Television , Model No. KLV 32T400A, Serial No. 1226192 purchased on 20.9.2009 from your authorized dealer M/s Rhythem House, Sector-18, Noida-201301, U.P. developed a problem in sound as well as in feature on the screen. Immediately I wrote a mail to sonyindia.[protected]@ap.sony.com on 30.7.2011 & my complaint is registered at no.7873836. Your representative Mr. Dharmendra Kumar, Phone No.[protected] visited the house on 1.8.2011 & told that Mother board of TV has got problem & is required to be replaced at cost of consumer & went with the copy of purchase bill. Waiting for the response from the customer care, I once again submit my complaint on 2.8.2011 at sonyindia.[protected]@ap.sony.com , [protected]@am.sony.com & [protected]@info.sel.sony.com which is registered as complaint no.7893131.
On 3.8.2011, your representative Mr. Jitendra Kumar , phone no. [protected] informed me the estimate of Rs.6500 (Approx) for replacement of mother board in three or four days. He also denied to give me the direct contact no. or email ID of any responsible officer of SONY INDIA .
I have also submitted my complaint to Mr. Vinish Ahuja at customer care no. [protected] on 3.8.2011 at 6.20 P.M. & he ensured me that my complaint shall be shorted out at the earliest but is regretted to inform you that no one has turned up till now and least bother about the difficulty / harassment being faced by me & my family without any fault of mine.
In addition to above, it is also necessary to inform you that Panel of the my TV detailed above has already been replaced by SONY in July 2010 & as TV is a consumer product & generally used for years together i.e. more than 10-15 years but it is very strange to experience that just after one year from previous replacement of Panel, another important component of my TV i.e. Motherboard is requiring replacement. It is not possible to believe that how the two main / major component i.e. Panel & Motherboard of new product of reputed brand like SONY have developed defect & required replacement with in a short span of 11months & 22 months of purchase respectively.
The above incident has created the doubt that either we have been given already defective piece or repaired piece by your dealer. You will appreciate that consumers buy the SONY product believing its quality by default at the higher prices than the other similar product available in the market but now it seems that quality of the SONY is being compromised at the cost of consumer’s faith & cost & if such type of quality problem will be faced by the consumer , Brand value of Sony will be erode drastically.
I am really feeling disturbed & frustrated by the attitude of the SONY INDIA LTD . It seems that company is merely interested in making the profits by selling the substandard products on higher prices & leaving the consumer on the mercy of GOD.
Now I request you, kindly look in to the matter immediately & get the product replaced with the new one keeping the faith alive in the consumers about the quality products of SONY otherwise the consumer /customer will have to think twice or thrice before buying the SONY PRODUCTS.
Regards,
Sandeep Jain
106-A, Kanchanjunga Appartments,
Sector-53, Noida-201301,
U.P., India
Ph. [protected]

I bought Sony Bravia Lcd TV two years back but now its picture is shaking and not cleare we called sony service center at Calicut Technician told us to change its pannel board Its cost will be 10700 after changing the panel bord if the tv is not well again we must change other pasts

Hi,
did you hear anything positive from Sony?

I am facing similar issue where the motherboard has damaged in mere 46 months of purchase. They are asking to replace at the cost of Rs. 12000/- with only 3 months warranty. When asked what could be the reason of motherboard failure, the Sony technician is unable to give me any convincing answer.

He says this could be because of power fluctuation (well we are in Mumbai metro and have never experienced that before - and how about other electronic devices that are running at home- none got damaged); the other reason mentioned is because of moist.

I am planning to take this matter to Sony - want to know your opinion.

Thanks,

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