[Resolved] Sony Bravia LED TV — DEfective LED TV and POOR Service

y2vikram

from Gurgaon, Haryana

Address:

North Delhi, Delhi

Dear Sir,

I purchased a Sony Bravia LED TV from Sony Center in Rohini, Sec-8, 2 days back on 7.11.2010.

This said model was not available on display as the dealer told me that it is a new model. Even then, after seeing the other SONY LED TV’s and not suspecting Sony quality, I bought that LED TV.

But when I connected that at my home, I found major problems in that.

1. If you view the TV from Front, the image is brilliant, but even if you take a two steps left or right, the image become absolutely dull (what used to happen in earlier notebook screens.)
2. I compared the colors and image quality to another SONY LCD TV installed in my house, and surprisingly it was better that this new expensive LED TV.
3. The RED color was looking RED in SONY LCD but in the new LED it was looking Magenta(PINK) even from front.

I am attaching a picture which may somewhat be able to make you understand the problem. You can see the dullness (Contrast on Face GONE!!) and compare the Colors at 2 angles. (75 degrees and 90 degrees)

The person who came for installation today, agreed to the ones I have written above and told me to lodge a complaint.

I even went to Sony Center again to see whether this problem was persistent with all SONY LED TV’s but it was NOT. I suspect either my particular set is faulty or it the problem with this whole series.

I am very disappointed to buy this LED TV and request you to either rectify the problem or replace the LED TV ASAP as it has only been 2 DAYS.

Hari Om Electronics (SONY CENTER)
Bill No. SC 545 dt.[protected]

I LODGED a compaint to sony customer care complaint no. 6372933

Till today (15.11.10) nobody has called me and not even sent an engineer. I have LOST ALL MY FAITH IN SONY PRODUCTS and would ADVICE DO NOT BUY SONY PRODUCTS as they are now defective and moreover the customer care is pathetic.

I have WASTED my Rs.60,000.00 and would request others to ensure the creditinals of any company BIG or SMALL before investing in its products.

DO NOT BUY SONY PRODUCTS.....!!!

Regards,

Vikram Sharma

Rohini, Delhi – 110085

Cell: +91 [protected]
Office:[protected]

+1 photos

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Verghese Joseph

from Pune, Maharashtra

We do not expect such a service from such a good company Some responsible need to attend to this problem

wishing you all the best and good customer service

ritesh1978

from Anand, Gujarat

Sony — INSTALLATION OF TV

Sir, i have purchased a LCD TV of Sony
KLV 26CX320 on 27 Jul 11
from M/S Sangeeta,
Rangapara, Sonitpur,
Assam. I contacted
customer care for
installation
oe tv on toll free no. on
01 Jul 11. I was given a
request no. 7712277
by customer care saying
that our representative will
do needful within
48hrs. But non of your rep
visit for installation. When i
asked
customer care about my
request he told that my
record is showing that
ur request has been done.
I surprised! that how it is
possible. I told
him that your record is
wrong nd no one has
come for installation.
Then again i got a request
no 7740343 on 5 or 6 Jul
and same story was
repeated. Till date
installation of tv has not
completed by ur
representative. Requested to teach them lesson of gud service like u.

rajukariyal

from Thiruvananthapuram, Kerala

i heard about sony product complaint.
thank god !
I did check about sony led tv complaint on google search before buying its 48 inch led tv.

vignesh3315

from Bengaluru, Karnataka

settings to be changed in led tv for better display quality
Go to video input settings, and go to color matrix, go to component and change everything to ITU709 except 1080i. change this 1080i to ITU601.
Similarly do this for network video, internet video, usb video, video1, video2 and also hdmi which is connected. And turn off everything in advanced settings in display option. This will resulting in better display quality.

Vignesh
ph:[protected]

shivali p

from Mumbai, Maharashtra

sony bravia led tv - double impression and after complaint to customer care, no one is listeninng it and no solution after 10 days, who will bear money for call to cuetomer care .SONY IS CHITTER .

THEY HAVE TO SOLVE THIS PROBLEM URGENTLY