Sony Bravia — Picture Quality is not good

Address:

North 24 Parganas, West Bengal

Dear Sir,

I have purchased a SONY BRAVIA LCD TV(Model No: KLV 22BX350) on june 2012. From the very fast day of installation I am facing a problem with the display.
I have launched complain for more than two times. Every time an engineer came to my home and always tried to justify that I am a blind and I am telling them lie.
I have also got some phone call from their end, they told me to go in front of my TV and set the settings as per their instruction but I am not suppose to do that as it is still under warranty period, before I tell this word to that tele caller cut the line. I have seen this model at my friends(more than one friend and relatives) room then I went to purchased it, they are not facing any problem with the display. I have installed my TV on the same height(around 3 feet up from floor) like others but facing problem when I am trying to see it from ground level, picture comes negative. I couldn't remember all my complain numbers but my last complain number is 13080607. This time also an engineer came to my home from SONY service center (TEKNO PLAZA CD-96,sector-I,Salt Lake, Kolkata-700064) named Mr. Samir and he did a lots of wrong thing I must say forgery with his Senior Mr. Subir. Firstly he (Mr. Samir) came on last Saturday(9th feb 2013) then without listening my problem properly, always tried to justify that my TV is OK and what is the difference between LCD and LED. I told him that then how come my friends are not facing this problem(they have also LCD BRAVIA). He wanted to see that TV but unfortunately my friend was not at his home. Mr. Samir told me "no problem I will come when your friend will come (8:30 PM)" and he filled up a form took my Signature where I mentioned that I am not satisfied he will attend again at 8:30PM. Just few minutes after his departure I got a call from Mr. Subir with these words "It is impossible to attend up there at 8:30 PM" [forgery point 1] ."I am not going to take your comment, I always take my engineer's comment"
I asked him what is that comment. He says "set found OK", after our telephonic conversation it comes to my notice that Mr.Samir put this comments after my Signature (on the same page)[forgery point 2]. I told them to replace my TV, they said your TV is OK. At last I told them you force me to go to consumer forum, they said you can go any where you want. After 1 and half hour I called them again to came to my relatives home and see that they are also not facing the problem. Mr. Samir attend and become the witness that I am right and they are wrong, yet they are not ready to replace my TV. Still they are making some irrelevant argument.

This is really very better experience that after having SONY BRAVIA TV I need to take leave more than one time to solve the problem.
Please take a immediate step to solve my TV problem.

Thanking you,

Yours truly,

Sarbasish Pal