Arm twisting service
I had given Sony music system MHC VX777 for repair in Navi Mumbai authorised Sony service centre. The problem was the CD tary was stuck with the CDs inside and FM not working. The service centre is ill equiped without power back on power outage. The service centre informed me they would not mention about the 3 CDs stuck in the system on the service request form as they could not verify the same in the absence of power.
Later I was surprised, when the service centre claimed ignorance of the CDs in the system and more surprised as they changed the CD lens instead and did not attend the FM problem.
Now the service centre is refusing to handover the system to me and forcing me to pay for the repairs I had not requested and is also not returning the CDs. I had even requested the centre to put back the old CD lens which they are not agreeing.
This is totally unacceptable from an MNC like Sony. The official complaint logged on the company website has also not yet been responded.