Sony - After Sales Repair
It is really bad when you don't get service even after sales and when you are paying for it.
A really good brand but I think it is really bad on their part.
I have a Flatron 29 Inches which i asked SIGMA Marketing authourised repair center for repair on Phone but till now after repeated requested nothing has been done so far.
Attaching recent mail with Sony India it has been now 13 days since the complaint.
---------- Forwarded message ----------
From: Vivek Sharma <email@example.com>
Date: 5 February 2010 18:37
Subject: Re: 'SonyIndia=004-834-709' Service Request - Home Call - VIVEK SHARMA
To: SonyCare <Sonyindia.firstname.lastname@example.org>
Good Evening Kiriti,
After repeated Calling up Sigma Marketing in Jalandhar, no one has ever came down for the repair of the TV,
well I would say it is bad on part of SONY brand and bad after sales service,
Samuel Goldwyn - "I'm willing to admit that I may not always be right, but I am never wrong."
On 23 January 2010 13:28, SonyCare <Sonyindia.email@example.com> wrote:
Greetings from Sony India Customer Care !
As per your query, we would suggest you to refer the attached file and contact the nearest Sony authorized service center, so that our Engineers can diagnose and take corrective action.
If you need any further assistance or clarifications, please contact us at our tollfree number 1800-103-7799 (Working hours 9.00am to 7.30pm ; All 7 days), we would be delighted to assist you.
We invite you to participate in short customer satisfaction survey based on your mail communication with us. Kindly click on the following link to submit your feedback. We will appreciate your valuable feedback.
With Warm Regards,
For Sony India Pvt Ltd.
Web Support Deptt.
Customer Care Center.
This email is confidential and intended only for the use of the individual or entity named above and may contain information that is privileged. If you are not the intended recipient, you are notified that any dissemination, distribution or copying of this email is strictly prohibited. If you have received this email in error, please notify us immediately by return email or telephone and destroy the original message. – This mail is sent via Sony Asia Pacific Mail Gateway.
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