i had purchased this sony vaio laptop from infinity (vijay sales) andheri west on 16th june in 52,000.
on 18th june the webcam got dead. i tried calling sony technical team on 19th, they guided me to solve this issue through softwares but it did not work out. this procedure took another two days. then on 20th i went to vijay sales and told them my problem, they told me that the concerned person who could help me that Mr Bhandari was on leave for a week and i should come after that, as only he can help me out.
this wasted my another 6 days then finally i visited them again on 25th june and then they directed me to go to andheri service station and meet Mr Satpal and meet mr javed also since then all these issues are going on you can see in the emails below .
i am also attaching the letter recievd by javed from santacruz service centre. and my bill.
adress of sony
Sonus sales and services pvt ltd
51, dheeraj heritage comm. cmplx
SV road, near milan subway signal
santacruz west, mumbai 400054
--- On Thu, 7/8/10, Celin Sabu <firstname.lastname@example.org> wrote:
From: Celin Sabu <email@example.com>
Subject: urgent response required
Date: Thursday, July 8, 2010, 5:41 AM
I had purchased sony vaio laptop model no.VPCEB26FG, serial number 7000381 from Andheri, Vijay sales, infinity Mall, Mumbai, maharashtra, India on 16th June 2010. I was given the laptop that day itself as the Vijay sales said they have it in stock,
* it had a 3cms stain on the keyboard panel, which they told me is just a small thumb stain due to handling it, and will go with the cleaner provided by them, i got convinced and took the laptop. from that day itself i tried to remove the stain, but it does not goes off.
* the very next day the web cam got dead!!
* the laptop bag provided by sony had all rusted zips and the bag was looking two three years old.
* the laptop functions too slow!!
I adressed all these issues the very next day to Vijay Sales for which they told me that the executive from whom i had purchased the laptop is on leave and so i should come a week later. listening to this i was very restless, as i had just purchased the laptop and from the very next day i was moving with it.
i called the customer care on 18001037799, on 19th june 2010, who on phone patiently assisted me with all my queries, i was told by them to visit the sony repair centre and put forward all my issues and it will be really helpful.
i visited vijay sales again on 20th june 2010, to see what they could do for me as a dealer, but their behaviour was very unexpected and rude. they gave me a number of some Mr Satpal and told me he is the BOSS of sony and i can meet him in andheri east sakinaka branch.
the very next day i.e on 21st June i visited this branch where i came to know that there is no Mr satpal working there and he sits in some FACTORY!!. the whole day i was moving from andheri east to west with my laptop but the day ended.
As told my customer care then i went to santacruz repair centre, where i was told that the repairs are not done in this branch and any request of repair and replacement should be done at andheri centre, as the santacruz centre is just a take and give away centre. a representative also told me that i must claim for a replacement after seeing the set. this conversation had been recorded in the CCTV of their branch as told to me by Mr Javed the Head of that branch.
again on 28th June, i went to andheri branch with the laptop query where the executive was forcing me to fill the Repair request form and then only he could process my request. after telling him several times I DID NOT WANTED A REPAIR he insisted me on signing the repair form, i told him to let me speak to one of his seniors and then i will take any decesion. On my stern behavior, they called MR SATPAL who according them was the BOSS OF SONY whom i expalined all the details, after which he connected a confrerence all to santacruz sony repair centre , where i spoke to Mr Javed, who then told me that HE IS THE BOSS OF SONY AND HE AHS ALL RIGHTS TO TAKE DECESION ON WHAT EVER ISSUE. listening to this at one go, i went to the santacruz repair centre, with a hope. Mr javed met me he took all the pics of my laptop and assured me to revert back to me within 5 working days. Even he tried removing the stain from the panel, but it was of no use. i was asked to give a written application for replacement request, whch i immidialtely gave and it was countersigned by Mr javed as a proof of acceptance.
now it is 9 days and i have no one who knows the status, whenever i am calling the santacruz repair centre on 61535353, i am getting a constant reply from Miss LAKSHMI that Mr Javed is not coming to the centre due to some PERSONAL REASONS and she is not sure when will he come. under these circumstances what does sony expect their coustomers to do?? sit at home and wait till you have patience, or even after that, because there is no one who can help you, as there are so many BOSSES of Sony but none are authorised to take decesions.
i would kindly request sony, to look into this matter and give me a qiuck response, as my sleeps are shattered and Sony Vaio has become a night mare to me. please either do something or let me know what to do.
i cant imagine people in mumbai are so irresponsible they have such a wasted attitude towards customer care. i have all products of sony at my house, never thought of any other brand while buying anything due to the stirdy name and system, but this time i really regret to buy sony. Olease spare me this time and help me the way you can. i cant digest to have a laptop of 52,000Rs which has stains on it as a gift to me, web cam goes dead in two days, the bag in which i carry the laptop has rusted zips and its a completely used product i guess!!!
waiting for your response
till now there is no reply and now the ODD drive is also dead, its not working!!!!!!