[Resolved]  Sony Ericssion K220i — DELAYS IN REPLACEMENT/ REPAIR OF THE HANDSETS

Dear Sir,
I am responding in nexus to the complain id no. SE[protected] which pertain to delays in repair of K220i handset placed with service centre.The cell was placed on 26th May and now 30 days are over, still the cell is not repaired.The cell had an defect right from the begining.
The followup with the service center incharge revealed that the mother board of the handsets need to be replaced and sonyericsson has sent the defected mother board twice. And delays are on the part of the sonyericsson.
then yesterday when i went 2 pick up my cell there were scratches in inner body, which were not there previously, and it was not accepting the sim i.e. incoming and outgoings could not be done from it.Also we treid the other sims to but it didnt worked.then on my refusing to accept the handset with such deformaties the incharge spoke to abruptly as well as said that it may take 4- 6 months 4 the handset to get repaired.
Earlier also i have been disappointed by sonyericsson customer care services which where in nexus with refusal by service centre person in mumbai to provide the services.
the delays are causing unnecessary monetary losses.
kindly help me to get the cell repaired and it functions properly after the same.
so please take the note of above and take necessary actions to do the needful.

Yours Faithfully
Pallavi
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Aug 14, 2020
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